Pharmacy Liaison Specialist

Boston Medical Center (BMC) is a leading healthcare provider in New England, dedicated to delivering exceptional patient care and advancing medical research. As a Pharmacy Patient Liaison, you will play a vital role in ensuring seamless communication between patients, healthcare providers, and our pharmacy team.

Under the supervision of the BMCHP Service Line Manager, Mail Order Pharmacy Manager, and Specialty Pharmacists, you will be responsible for the dispensation of prescribed pharmaceuticals, quality assurance, and accurate tracking of medications. You will work closely with patients, providers, and internal stakeholders to provide exceptional patient care and support.

• Develop and maintain relationships with patients, providers, and internal stakeholders to ensure seamless communication and care coordination.
• Manage and grow patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System.
• Provide patient education and support on medication adherence, refill management, and other pharmacy-related services.
• Collaborate with pharmacy team members to ensure accurate and timely dispensing of medications.
• Communicate effectively with patients, providers, and internal stakeholders through various channels, including phone, email, and in-person interactions.
• Resolve patient care issues and concerns in a timely and professional manner.

• HS Diploma or G.E.D. required; AA or BA preferred.
• Must be registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in Massachusetts upon start date.
• Technicians must have current active National Certification verified by PTCB or ExCPT.
• 4-5 years of pharmacy experience; Pharmacy Interns must be in their 2nd year.

• Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology, and/or other specialty medication therapies.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served.
• Experience with submission of prior authorization requests to third-party payors.
• Familiarity with 340B drug program and ACO hospital models.

Boston Medical Center is a leading healthcare provider in New England, dedicated to delivering exceptional patient care and advancing medical research. We are committed to providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.

We pride ourselves in providing a work environment that is inclusive, respectful, and supportive of our employees' diverse backgrounds and perspectives. If you are passionate about delivering exceptional patient care and advancing medical research, we encourage you to apply for this exciting opportunity.