Pharmacy Liaison Specialist

4 weeks ago

Randolph, United States Boston Medical Center Full time
Job Summary

Boston Medical Center (BMC) is seeking a highly skilled Pharmacy Patient Liaison to join our team. As a Pharmacy Patient Liaison, you will play a critical role in ensuring the highest level of patient care and satisfaction.

Key Responsibilities
  • Develop and maintain relationships with patients, providers, and hospital staff to provide exceptional patient care and support.
  • Recruit and retain patients in our specialty pharmacy services, driving growth and revenue through effective sales and recruitment functions.
  • Provide personalized customer service, explaining complex information in a clear and concise manner, and advocating for patients' needs.
  • Work closely with patients to deliver a full continuum of medication adherence support, utilizing various tools and applications.
  • Communicate effectively with providers, care teams, and ancillary support to ensure seamless transitions of patient care.
  • Resolve high-level patient care issues and demonstrate resourcefulness in the face of challenges.
Requirements
  • HS Diploma or G.E.D. required; AA or BA preferred.
  • Currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in Massachusetts.
  • 4-5 years of pharmacy experience; Pharmacy Interns must be in their 2nd year.
  • Excellent English oral and written communication skills, with ability to communicate professionally over the phone.
  • Strong interpersonal skills, with ability to provide superb personalized customer service and advocate for patients.
Preferred Qualifications
  • Knowledge of transplant, hepatitis C, infectious diseases, oncology, and/or other specialty medication therapies.
  • Bilingual or multi-lingual skills, with ability to communicate effectively with diverse patient populations.
  • Experience with submission of prior authorization requests to third-party payors.
  • Familiarity with 340B drug program and ACO hospital models.
About Boston Medical Center

Boston Medical Center is a network of support and care that touches the lives of hundreds of thousands of people in need each year. We are committed to providing consistently excellent and accessible health services to all, and are the largest safety-net hospital in New England.

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