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Underwriting Account Service Manager I
2 months ago
Zurich North America is seeking an experienced Underwriting Account Service Manager to join our Construction Casualty team. This role will be located in Overland Park, KS.
Key Responsibilities:- Ensure teams meet key operational performance goals.
- Assess and evaluate underwriting processes to implement agreed technical standards, controls, practices, and procedures.
- Follow up with producers to discuss new business, upcoming renewals, and renewals in process.
- Perform customer service and account management responsibilities, including resolving issues related to billing and policy coverage.
- Participate in key account business relationships and conduct regular performance evaluations.
- Make staffing decisions and guide staff development through identifying skills and training needs.
- Build insurance operations and underwriting skills by participating in cross-training and learning additional processes.
- Lead, motivate, and develop Underwriting Account Servicing team members to deliver superior broker/customer experiences.
- Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting, or Market Facing area.
- OR Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years' experience in the Insurance, Underwriting, or Market Facing area.
- OR High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting, or Market Facing area.
- AND Knowledge of the insurance industry and the legal and regulatory environment.
- Insurance certifications.
- People management experience.
- Experience working in a production and metrics performance environment.
- Knowledge of operational budgets.
- Knowledge of international insurance programs.
Zurich North America is an equal opportunity employer and welcomes applications from diverse candidates. We strive to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.
