Seafood Restaurant Staff
3 weeks ago
We are seeking a highly motivated and customer-focused Server to join our team at Shells Seafood Restaurant. In this role, you will be responsible for delivering exceptional customer service, managing tables, and ensuring a seamless dining experience for our guests.
As a Server, you will work closely with our kitchen staff, host team, and other servers to ensure that every guest has an enjoyable dining experience. You will also have the opportunity to grow and develop your skills in a dynamic and fast-paced environment.
Key Responsibilities:
- Prepare the restaurant for opening by setting up tables and chairs and stocking side stations.
- Complete opening side work such as portioning sauces, cutting lemons, brewing ice tea, etc.
- Ensure tables are ready for Guests. Clean tops and seats, condiments filled and clean.
- Greet Guests, introduce yourself, and present menu specials in a timely and professional manner.
- Assist Host Team as needed to seat Guests.
- Follow Points of Service.
- Suggestively sell additional menu items that will complement the Guest's order.
- Properly enter Guest's food and beverage orders into the Toast system to ensure accurate orders.
- Check food and beverage orders for accuracy, add garnish to plates, and insist that all products meet standards for presentation, taste, and temperature.
- Run food and beverages to the Guests according to proper serving procedures.
- Maintain a clean work environment by completing side work.
- Pre-buss tables (remove empty glasses and plates).
- Assist in seating Guests at tables, answering the phone, and taking To Go orders.
- Anticipate Guests' needs and contribute to the Guest experience (refill drinks, help prepare plates, etc.).
- Conduct follow-ups with Guests to assess food and beverage quality, additional requests, etc.
- Check IDs for drinking Guests, handle intoxicated Guests in the proper manner.
- Pick up debris off the floor and clean up spills promptly.
- Handle Guests' complaints following Shells Recovery Standards.
- Present Guests with their checks, collect payment, and return change and receipt to the Guest.
- Thank Guests for dining at Shells to promote return visits.
Requirements:
- 18 years or older to meet State requirement for serving alcohol.
- Serving and/or Food Runner service preferred but not necessary.
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