Shells Restaurant Staff
3 weeks ago
Job Title: Server
Estimated Salary: $16.00 - $23.00 per hour, based on location and experience.
About Our Restaurant:
We are a family-owned seafood restaurant serving up fresh seafood in a casual and welcoming atmosphere.
We pride ourselves on providing excellent customer service and ensuring that every guest has a great experience.
Benefits:
- A fun and dynamic work environment
- Competitive hourly wage
- Flexible scheduling options
- Opportunities for career advancement
- Free meals while on shift
Responsibilities:
Pre-Shift Duties- Prepare the restaurant for opening by setting up tables and chairs and stocking side stations.
- Complete opening side work such as portioning sauces, cutting lemons, brewing ice tea, etc.
- Ensure tables are ready for Guests. Clean tops and seats, condiments filled and clean.
- Greet Guests, introduce self, and present menu specials in a timely and professional manner.
- Assist Host Team as needed to seat Guests
- Follow Points of Service.
- Suggestively sell additional menu items that will complement the Guest's order.
- Properly enter Guest's food and beverage orders into the Toast system to ensure accurate orders.
- Check food and beverage orders for accuracy, add garnish to plates, and insist that all products meet standards for presentation, taste, and temperature.
- Run food and beverages to the Guests according to proper serving procedures.
- Maintain a clean work environment by completing side work.
- Pre-bus tables (remove empty glasses and plates)
- Assist in seating Guests at tables, answering the phone and taking To Go orders.
- Anticipate Guest needs and contribute to the Guest experience (refill drinks, help prepare plates, etc.)
- Conduct follow-ups with Guests to assess food and beverage quality, additional requests, etc.
- Check IDs for drinking Guests, handle intoxicated Guests in the proper manner.
- Pick up debris off floor and clean up spills promptly.
- Handle Guests' complaints following Shells Recovery Standards.
- Present Guests with their checks, collect payment and return change and receipt to the Guest.
- Thank Guests for dining at Shells to promote return visits.
- Run financial reports off the Toast system to determine nightly sales, tip-out amounts, etc.
- Presents Manager with signed cash out report to complete the cash out procedure.
- Responsible for accurate cash handling and reconciling to POS transactions.
- Keep accurate record of daily tips and report all tips received as income.
- Tips out each shift to compensate the Bussers, Runners, and Bartenders.
- Complete Closing Side Work Duties (restock, roll silverware, clean station, etc.).
- Check out with Manager at end of shift; perform additional duties as assigned.
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