Senior Cloud Support Engineer
4 weeks ago
At Blackspoke, we're revolutionizing the way we protect our nation's safety and security through the power of cloud technology. Our CORE team is looking for a highly skilled Cloud Support Engineer to join our ranks and help us achieve our mission.
Compensation Package
The successful candidate can expect an estimated salary of $140,000 - $180,000 per year, depending on experience. In addition to a competitive salary, you'll enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
About the Role
We're seeking a talented individual with 5+ years of experience in IT, with a strong focus on cloud operations and customer support. Your expertise in AWS cloud services and infrastructure management will be essential in maintaining and enhancing our cloud infrastructure, ensuring high availability and performance.
Responsibilities
- Proactively managing and maintaining cloud infrastructure, ensuring high availability and performance
- Responding to and resolving customer issues, providing top-tier technical support and customer service
- Collaborating with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment
- Engaging in application monitoring to assist in identifying and addressing application performance or availability issues
Requirements
- Bachelor's Degree in the IT field or related technical discipline
- 5+ years of experience in IT, with a strong focus on cloud operations and customer support
- Proficiency with AWS cloud services and infrastructure management
- Exceptional troubleshooting and problem-solving skills
- Experience in providing customer-focused technical support
- Knowledge of Linux distributions (e.g., RedHat, CentOS)
- Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus)
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