Customer Support Analyst

7 hours ago


Yorktown, Virginia, United States Enterprise Horizon Consulting Group Full time
Job Title: Customer Support Analyst

Enterprise Horizon Consulting Group is seeking a highly motivated and detail-oriented Customer Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our Navy client.

Key Responsibilities:

  • Monitor and respond to customer support tickets in a timely and professional manner.
  • Participate in bimonthly training sessions to ensure knowledge of new and existing systems.
  • Review and analyze work orders from site administrators to identify areas for improvement.
  • Develop and implement solutions to complex technical problems.
  • Collaborate with cross-functional teams to resolve issues and improve system capabilities.

Requirements:

  • Active Secret Clearance required.
  • Previous DoD customer support experience highly desired.
  • Excellent analytical and communication skills.
  • Proficient in Microsoft applications.
  • Ability to work independently and take ownership of tasks.

Benefits:

Enterprise Horizon Consulting Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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