Healthcare IT Liaison
4 days ago
We are seeking a skilled Healthcare IT Liaison to join our team at CommonSpirit Health, a comprehensive network of primary care services and specialties across 88 locations in central and eastern Kentucky. This role offers a competitive salary range of $60,000 - $80,000 per year.
About the Role- Provide level 1 and 2 support for day-to-day production issues, maintaining accurate documentation in tracking systems while adhering to prescribed escalation and change control procedures.
- Rounded daily interaction with providers (70-80%):
- Collaborate with providers on adopting and optimizing applications.
- Escalate issues as necessary to the Service Desk and/or Supervisor.
- Communicate issues and concerns clearly, concisely, and timely to appropriate parties.
- Develop and maintain professional relationships with providers.
- Support physicians and super user groups/clinics.
- Evaluate IT application updates and revisions, cascading information to providers.
- Assist with performing application changes as trained and applicable.
- Promote the use of information technology with physicians.
- Facilitate communication between physicians and IT.
- Proactively identify and evaluate provider needs related to IT and IT resources.
- Offer one-on-one training and ongoing system optimization training.
- Ensure physician devices (hardware) and applications are functioning properly.
- Support standardization of documentation and integration of applicable standards and practices.
- All other responsibilities (20-30%):
- Identify and communicate training material needs.
- Responsible for weekly status reports.
- Open and manage tickets on behalf of the providers.
- Collaborate with other ITS support staff to enhance physician satisfaction and facilitate adoption of IT systems.
- Maintain a collaborative relationship with Clinical Informatics team to ensure continuity in EHR clinical workflows.
- Bachelor's Degree in a related field or equivalent combination of education and experience.
- 2+ years of experience with computer information systems, providing support to users or equivalent experience as a business analyst or super user.
- Knowledge of systems and application support, ITIL environments, and healthcare experience preferred but not required.
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