Healthcare Engagement Coordinator
4 weeks ago
At Neighborhood Healthcare, we're dedicated to improving the health and happiness of the communities we serve. Our mission is to provide quality care to all, regardless of situation or circumstance.
Role Overview and PurposeThis is a hybrid position, with 3 days in the office and 2 days working from home. The Member Engagement Specialist will coordinate all engagement efforts to help members access services and programs at Neighborhood Healthcare.
Responsibilities- Conduct outreach activities to help members initiate or maintain engagement with Neighborhood Healthcare services, including patient registration, appointments, and benefits information.
- Communicate details related to patient appointments with members.
- Track and document kept appointments by patients.
- Provide Medicare enrollment and benefit information to eligible members.
- Provide outreach and scheduling support to other departments and teams, as needed.
- Track, review, and process all member engagements, telephone encounters, and referrals in designated logs and/or electronic medical records.
- Document all actions taken in patient medical records in accordance with clinic, DHCS, and Health Plan regulations/guidelines.
- Upload letters, postcards, and other patient-related documents to their medical records.
- Conduct outreach activities in person, by telephone, and/or by mail.
- Monitor and respond to incoming messages via text responses and voicemails, including providing member directions for enrolling in MyPortal.
- Review and process patient eligibility for programs and services accurately.
- Attend, participate, and complete required meetings, training programs, ongoing conference calls, webinars, and other professional development opportunities.
- Present health concepts to individuals and small groups, including health center program information.
- Solicit feedback from members' experiences to improve access to healthcare.
- Collaborate with manager to develop and enhance outreach strategies.
- Maintain department productivity, quality, and compliance standards.
- Participate in monthly monitoring and closing to ensure documentation is accurate, as assigned.
- Function at the highest level according to credentials and competencies.
- Impact member experience by demonstrating courteous and helpful behavior and a commitment to accuracy.
- Share accountability for overall patient health outcomes by working in coordination with care teams.
- Operate to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders.
- Cultivate relationships with referral sources and multi-disciplinary teams, including medical, dental, prenatal providers, case managers, outreach staff, call center staff, and community partners.
- Maintain professional working relationships with all levels of staff, clients, and the public.
- Cooperate in accomplishing department goals and objectives.
- Bachelor's degree preferred.
- One year general clerical and customer service experience required; community health programs experience preferred.
- Bilingual (English/Spanish) required.
- Valid CA driver's license and proof of auto insurance required.
Neighborhood Healthcare offers a generous benefit plan, including medical, dental, and vision plans, two plus weeks of vacation, nine holidays, sick/personal time, volunteer time off (VTO), 403b retirement plan, and more.
Pay range: $21.44 - $26.20 per hour, depending on experience (DOE).
-
Healthcare Advocate
4 weeks ago
Escondido, California, United States Neighborhood Healthcare Full timeJob SummaryWe are seeking a skilled Healthcare Advocate to join our team at Neighborhood Healthcare. As a key member of our Enhanced Care Management team, you will play a vital role in improving the health and well-being of our patients.Key ResponsibilitiesAssist patients in navigating the healthcare system, identifying and addressing barriers to...
-
Healthcare Liaison
4 weeks ago
Escondido, California, United States Focus Health Medical Group Full timeJob Title: Care CoordinatorJob Summary:Focus Health Medical Group is seeking a dedicated Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring a seamless patient experience and efficient healthcare delivery.Key Responsibilities:Coordinate and schedule patient appointments, procedures, and follow-ups.Manage patient...
-
Escondido, California, United States Synergy Integrated Health Full timeJob Summary:We are seeking a highly skilled and motivated Front Office Assistant to join our team at Synergy Integrated Health Chiropractic. As a key member of our front desk team, you will be responsible for warmly welcoming and assisting patients, creating a positive first impression. Your excellent communication skills and ability to multitask will ensure...
-
Event Coordinator
3 weeks ago
Escondido, California, United States Michaels Stores Full timeMichaels Stores is seeking a skilled Event Coordinator to join our team. As an Event Coordinator, you will be responsible for planning and coordinating events within our stores to provide a stress-free, fun, and engaging experience for guests.Key Responsibilities:Plan and coordinate multiple events at once, including children's birthday parties and other...
-
Live Streaming Coordinator
4 weeks ago
Escondido, California, United States SewingMachinesPlus, Inc. Full timeJob OverviewAs a key member of our team at SewingMachinesPlus, Inc., we are seeking a highly skilled Live Streaming Coordinator to join our crew. This role will be responsible for planning and producing our live shows, which include a weekly Thursday show and a longer format 5-day live show event every quarter.Responsibilities:Collaborate with our CEO and...
-
Front Office Coordinator
3 weeks ago
Escondido, California, United States PDS Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Front Office Coordinator to join our team at PDS Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesPatient Communication: Greet patients and guests...
-
Certified Nursing Assistant
4 weeks ago
Escondido, California, United States Vitawerks Full timeUnlock Your Potential as a Certified Nursing AssistantAt Vitawerks, we're revolutionizing healthcare staffing with our intuitive platform. As a Certified Nursing Assistant, you'll enjoy flexible scheduling and competitive per diem rates. Take charge of your schedule today and experience the freedom of being your own boss.Benefits:Flexible SchedulingNo...
-
Fitness Experience Coordinator
4 weeks ago
Escondido, California, United States Fitsi Gym- Escondido Full timeJob OverviewFitsi Gym- Escondido is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. This role is responsible for driving membership sales, providing exceptional customer service, and ensuring a positive experience for all gym visitors.Key ResponsibilitiesMembership Sales: Proactively engage with...
-
Fitness Program Coordinator
4 weeks ago
Escondido, California, United States Planet Fitness Full timeJob Title: Fitness Instructor/TrainerPlanet Fitness is seeking a highly motivated and enthusiastic Fitness Instructor/Trainer to lead our group fitness program. As a key member of our team, you will be responsible for creating and implementing a comprehensive fitness program that meets the needs of our members.Key Responsibilities:Design and deliver engaging...
-
Pediatric Medicine Leader
4 weeks ago
Escondido, California, United States Neighborhood Healthcare Full timeJob SummaryNeighborhood Healthcare is seeking a highly skilled and experienced Pediatric Medicine Leader to join our team. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our pediatric healthcare services.Key Responsibilities:Develop and implement pediatric healthcare strategies to improve...
-
Medical Director
6 hours ago
Escondido, California, United States Neighborhood Healthcare Full timeAt Neighborhood Healthcare, we're dedicated to providing exceptional patient care in a supportive and collaborative environment. As a Medical Director, you will have the opportunity to lead a team of healthcare professionals and contribute to the development of our community health initiatives. Key responsibilities include:Key Responsibilities:Oversee the...
-
Dental Hygiene Specialist
4 weeks ago
Escondido, California, United States InterDent Service Corporation Full timeJob Title: Dental HygienistGentle Dental is seeking a highly skilled and compassionate Dental Hygienist to join our dedicated team of healthcare professionals.Key Responsibilities:Conduct thorough dental hygiene procedures, including scaling and root planing, gingivitis scaling, and prophylaxis.Perform comprehensive periodontal charts, medical history...
-
Revenue Cycle Operations Specialist
4 weeks ago
Escondido, California, United States Neighborhood Healthcare Full timeJob Title: Revenue Cycle AnalystAt Neighborhood Healthcare, we are committed to improving the health and happiness of the communities we serve. We are seeking a highly skilled Revenue Cycle Analyst to join our team.Job SummaryThe Revenue Cycle Analyst will play a critical role in maintaining, improving, and processing the billing and collection of accounts...
-
Administrative Support Specialist
3 weeks ago
Escondido, California, United States Neighborhood Healthcare-NPA Full timeJob OverviewNeighborhood Healthcare-NPA is seeking a dedicated volunteer to support our behavioral health services. As an Administrative Volunteer, you will play a crucial role in helping our patients receive timely access to care.Key Responsibilities:Manage and maintain the waitlist for behavioral health servicesCoordinate with the behavioral health team to...
-
Behavioral Health Specialist
4 weeks ago
Escondido, California, United States Neighborhood Healthcare Full timeJob SummaryWe are seeking a highly skilled and compassionate Advanced Practice Provider to join our team at Neighborhood Healthcare. As a key member of our Behavioral Health department, you will provide excellent patient-centered care and services to individuals in need.ResponsibilitiesProvide psychiatric evaluation, diagnostic assessment, and medication...
-
Patient Services Representative
3 weeks ago
Escondido, California, United States Neighborhood Healthcare Full timeJob OverviewAt Neighborhood Healthcare, we are committed to providing quality care to our communities. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive the best possible experience.Key Responsibilities:Assess incoming phone calls to determine the correct course of action based on customer's information...
-
Medical Records Coordinator
4 weeks ago
Escondido, California, United States Sharp Community Medical Group Full timeJob Summary:The Medical Records Clerk plays a vital role in maintaining the integrity and confidentiality of our patient records. As a key member of our team, you will be responsible for managing, organizing, and ensuring the accuracy of all medical records in compliance with healthcare laws and our high standards.Key Responsibilities:• Transferring data...
-
Nurse Care Specialist
4 weeks ago
Escondido, California, United States HALLWAY HEALTHCARE INC. Full timeJob OpportunityHallway Healthcare Inc. is seeking a dedicated and compassionate Nurse Care Specialist to join our team of healthcare professionals. As a Private Duty Licensed Vocational Nurse or Registered Nurse, you will provide high-quality in-home nursing care to retired Nuclear and Federal Workers who have received benefits through EEOICPA or FECA.Key...
-
Critical Care Nurse Specialist
3 weeks ago
Escondido, California, United States MLee Healthcare Staffing and Recruiting, Inc Full timeCardiac Care ProfessionalMLee Healthcare Staffing and Recruiting, Inc is seeking a skilled Cardiac Care Professional to join our team in coastal California. As a key member of our healthcare team, you will provide high-quality patient-centered care in our telemetry unit.Key Responsibilities: Monitor and interpret cardiac telemetry data, recognizing and...
-
Home Health Nurse
4 weeks ago
Escondido, California, United States Pathwell Health Full timeThe Home Health Nurse is responsible for assessing patient health problems and needs, developing and implementing nursing care plans, and maintaining accurate medical records.Key Responsibilities: Provide skilled nursing treatments as ordered by the client's doctor Complete evaluation tasks, including vital signs and medication reviews Coordinate with...