Fitness Experience Coordinator

4 weeks ago


Escondido, California, United States Fitsi Gym- Escondido Full time
Job Overview

Fitsi Gym- Escondido is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. This role is responsible for driving membership sales, providing exceptional customer service, and ensuring a positive experience for all gym visitors.

Key Responsibilities
  • Membership Sales: Proactively engage with prospective members to understand their fitness goals and offer tailored membership options. Conduct tours of the facility, explain membership benefits, and close sales.
  • Customer Service: Provide exceptional service to existing members by addressing their needs, resolving issues, and ensuring a positive experience. Handle membership inquiries, process requests, and follow up on member feedback.
  • Administrative Tasks: Manage membership database CRM to drive sales, process new member registrations, renewals, and cancellations. Maintain accurate records and handle financial transactions.
  • Promotion and Marketing: Support the implementation of promotional campaigns and special offers. Assist in organizing events and activities to attract and retain members.
  • Facility Maintenance: Ensure that the gym is clean, organized, and welcoming. Report any facility issues or maintenance needs to the appropriate personnel.
  • Team Collaboration: Work closely with other staff members to ensure seamless operations and contribute to a positive team environment.
Qualifications
  • Experience: Previous experience in customer service, sales, or a related field is preferred. Experience in a fitness environment is a plus.
  • Skills: Excellent communication, interpersonal, and sales skills. Ability to handle multiple tasks and manage time effectively.
  • Attitude: Enthusiastic, outgoing, and motivated with a passion for fitness and helping others achieve their goals.
  • Technical Skills: Computer proficiency and experience with membership management software is a plus.
  • Education: High school diploma or equivalent; college degree is a plus.
What We Offer
  • Competitive Salary: Commensurate with experience.
  • Career Development: Opportunities for growth and advancement within our organization.
  • Supportive Environment: A dynamic and engaging workplace where your contributions are valued.
  • Benefits: Free Membership

Fitsi Gym- Escondido is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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