Front Desk Hospitality Representative
13 hours ago
We are seeking a skilled and courteous Front Desk Agent to join our team at MCR Hotels. The ideal candidate will provide exceptional guest service while efficiently managing the front desk operations.
Main Responsibilities:
- Guest Service: Provide attentive and courteous service to all guests, ensuring a positive experience throughout their stay.
- Front Desk Operations: Maintain the smooth operation of the front desk, including managing the switchboard, answering guest inquiries, and responding to guest requests.
- Communication: Establish and maintain effective communication with fellow associates and other departments to ensure seamless service delivery.
- Problem-Solving: Respond to guest complaints and problems in a timely and professional manner, ensuring guest satisfaction.
Requirements:
- Positive Attitude: Demonstrate a positive attitude and willingness to learn.
- Multitasking: Demonstrate the ability to multitask and efficiently manage multiple responsibilities.
- Attention to Detail: Demonstrate attention to detail and ability to maintain confidentiality.
- Basic Math Skills: Possess basic math skills and ability to work with cash and credit transactions.
- Language Skills: Possess basic English verbal and written communication skills.
Preferred Qualifications:
- Hotel Experience: Previous experience in a hotel or related field.
- Brand Knowledge: Familiarity with MCR Hotels and its brand standards.
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