Network Support Specialist

1 week ago


Port Saint Joe, Florida, United States Inspired Technologies, Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Network Support Specialist to join our team at Inspired Technologies, Inc. as an IT Infrastructure Technician. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their IT networks, servers, desktops, and laptops are running smoothly.

Key Responsibilities
  • Technical Support: Provide remote and onsite IT technical support to client end users, ensuring the highest quality in customer service.
  • Issue Resolution: Create and process all customer service requests to resolve client issues in a timely fashion.
  • System Installation: Perform onsite technical support and system installation at client sites.
  • Knowledge Management: Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting.
  • Documentation: Thoroughly document all client support services on support tickets.
  • Project Management: Complete technical support projects and tasks as assigned by manager.
  • Client Follow-up: Perform timely follow-up activities with clients to verify success of support activities.
  • Training and Development: Develop and present monthly ongoing training activities to manager and complete activities as outlined.
  • Team Collaboration: Attend company meetings as required.
Requirements
  • Experience: Has experience in providing IT support for a company or with a Managed Services Provider.
  • Skills: Strong computer hardware, software, and networking skills (primarily Windows environments).
  • Personal Qualities: Passionate about computers and technology, desire to help others, comfortable meeting and speaking to new people, excellent listening skills, works well under pressure, excellent time management and organization skills, excellent troubleshooting and problem-solving skills for hardware and software issues, resourceful for finding solutions independently for new or unknown issues, can follow instructions, high attention to detail, works well with others, can communicate clearly in English – read and write.
Compensation

Yearly Salary



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