Customer Service Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States Setup Winks Full time
Job Summary

We are seeking a skilled and dedicated individual to fill the role of Customer Service Representative at Setup Winks. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and building long-lasting relationships.


About the Role

This position involves providing top-notch customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction. As the first point of contact for our clients, you will play a vital role in representing our brand and fostering trust with our customers.


Key Responsibilities
  • Respond to Inquiries: Handle incoming calls, emails, and live chat inquiries from customers professionally and efficiently.
  • Problem Resolution: Listen to customers' concerns, identify the root cause of the issue, and provide effective solutions.
  • Product Knowledge: Develop and maintain a thorough understanding of company products, services, and policies to provide accurate information.
  • Documentation: Accurately document interactions, transactions, and actions taken in the company's CRM software.
  • Feedback Collection: Gather and relay customer feedback to help improve processes, products, and overall customer satisfaction.
  • Team Collaboration: Work closely with team members and other departments to resolve complex issues and improve service delivery.

Requirements
  • Education: High school diploma or equivalent required; additional education or certification in customer service is a plus.
  • Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and experience with live chat and email platforms.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Strong ability to think critically and solve issues effectively.
  • Interpersonal Skills: Demonstrated ability to interact positively and professionally with a diverse customer base.
  • Adaptability: Comfortable working in a fast-paced environment and handling a high volume of customer interactions.

Benefits
  • Competitive Salary: $45,000 - $60,000 per year, depending on experience.
  • Health Insurance: Comprehensive health, dental, and vision insurance.
  • 401(k) Plan: Company-matched 401(k) plan for retirement savings.
  • Paid Time Off: Generous paid time off and holidays.
  • Professional Development: Opportunities for career growth and professional development.


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