Part Time Lead Service Coordinator

4 weeks ago


Reno, Nevada, United States Valet Living Full time

As a Lead Service Valet, you will work in conjunction with the District Manager to oversee the total service delivery for the district's apartment communities.

This includes providing direction and oversight for the part-time associates (Service Valets) within the assigned district.

Key Responsibilities:

  • Deliver exceptional service to residents and set the standard for quality and safety.
  • Assist the District Manager with training and development of Service Valets.
  • Conduct regular spot checks to ensure compliance with safety, quality control, and productivity standards.
  • Communicate effectively with the District Manager regarding delays, unsafe sites, accidents, and other maintenance issues.
  • Provide waste and recycling collection coverage for understaffed properties within the assigned district.
  • Document and report all property and resident non-compliance.
  • Provide leadership and oversight of the nightly collection process during District Manager days off.
  • Assist with evening recruiting efforts, including referral generation and flyer distribution.
  • Provide candidates with a realistic job preview from the Service Valet perspective.
  • Assist with presentations during team meetings.
  • Assist the District Manager with coordinating work schedules, evaluating job performance, and motivating Service Valets.
  • Provide guidance and support to Service Valets in the areas of safety and training.

Requirements:

  • Must be at least 18 years of age.
  • High school diploma or GED equivalent.
  • Customer service and prior people management experience preferred.
  • Great verbal and written communication abilities.
  • A smartphone with data plan to access our mobile app.
  • Open bed pick-up truck or trailer to transport trash items from door to compactor preferred.
  • Ability to operate a motor vehicle and drive locally to other properties as needed.
  • Ability to work outdoors and drive in changing weather conditions.
  • Flexibility to work split schedule and/or be on call during irregular hours depending on business needs.
  • Ability to lift and transport up to 50 lbs. up and down stairs.
  • Ability to walk distance of property and be exposed to disagreeable odors.


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