Restaurant Shift Manager

4 weeks ago


Fullerton, California, United States Far West Services, LLC Full time
Job Summary
We are seeking a highly motivated and organized Restaurant Shift Manager to join our team at Far West Services, LLC. As a Shift Manager, you will be responsible for supporting the General Manager and Assistant Manager with the daily operations of a restaurant. This is an exciting entry-level leadership opportunity to grow within the organization. If you don't have experience, we'll train you and work with you on everything you need to know to succeed on your leadership journey and upward mobility to a General Manager.

Key Responsibilities
Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
Responsible for assisting and supporting the General Manager in meeting store goals.
Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns.
Must be willing to assist all other positions when necessary.
Delivers excellent customer service to all customers by acting with a guest-first attitude and connecting with the guest. Discovers and responds to guests' needs.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Resolve low-level guest issues with efficiency and a positive attitude.
Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
Use Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Requirements
Guest service mentality with a genuine desire to serve guests.
Maintains a calm, tactful demeanor when dealing with difficult situations.
Manages multiple projects and timelines with a sense of urgency and follow-through.
Strong written and verbal communication skills.
Strong interpersonal skills and conflict resolution skills.
Strong leadership skills and ability to manage, train, develop, and motivate a diverse team that is highly engaged.
Ability to problem-solve and learn quickly.
Ability to drive team cohesiveness and represent the culture and views of the brand.

Benefits
Medical/Rx, dental, and vision insurance packages for full-time employees.
Life Insurance-$25k company provided with election of health benefits.
401k- 4% match, 100%, at 90-days.
PTO

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