Restaurant Operations Manager

1 month ago


Marlborough, Massachusetts, United States Raising Cane's Full time
Restaurant Manager Job Description

About the Role:

The Restaurant Manager is a crucial member of our team, responsible for upholding Raising Cane's standards and culture in shift management responsibilities of restaurant operations.

Key Responsibilities:

  • Support the Restaurant Leader in day-to-day operations of the restaurant.
  • Ensure operations meet Raising Cane's standards in all restaurant zones during a shift.
  • Act as manager on duty and opens and closes the restaurant.
  • Manage cash handling and ensures accountability.
  • Enforce Raising Cane's policies and standards.
  • Execute shift management meeting Raising Cane's operations and safety standards.
  • Direct crewmembers during a shift.
  • Provide exemplary customer service.
  • Utilize reward and recognition program for the crewmembers in the restaurant.
  • Authorize employee functions requiring manager approval.
  • Ensure cleanliness of the restaurant and ensures the facility is in good working order.

Requirements for Success:

  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills.
  • Able to work effectively and efficiently both independently and collaboratively.
  • Able to recognize problems, set goals, execute, and convert plans into action to solve problems.
  • Knowledge and skills in staffing, scheduling, people, and cost management.
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word, and Outlook) and ability to learn and adapt to new systems quickly.
  • Able to work a variety of shifts including days, evenings, and weekends, and travel as needed for work-related functions and training.
  • Must complete all required Raising Cane's company training programs.
  • 1+ years of restaurant or retail management experience.
  • Must be 18 years of age or older.
  • High school diploma or equivalent preferred.


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