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Inbound Patient Coordinator, RN
2 months ago
Job Summary:
The Inbound Patient Coordinator, RN directs the campus destination of patients arriving to the Emergency Department (ED) via ambulance, nursing facilities, and physician office practices/Urgent Care clinics.
The goal is to ensure patients are directed to the appropriate campus based on services needed, acuity levels, volumes and wait times.
Key Responsibilities:
- Manages inbound calls from local private ambulance services and fire department ambulance services when transporting priority patients to the ED.
- Monitors calls via a CMED radio for priority patients.
- Utilizes designated systems to direct incoming traffic.
- Directs the incoming ambulances, SNF and physician referrals to the appropriate campus with the best ability to promptly evaluate and provide services to the patient.
- Assists with the scheduling, managing, and transporting of patients being discharged or transferred from the hospital campus.
- Assists with the scheduling of A-10, BH-1, and MIH services.
- Exceeds expectations for experience of callers in all communication methods (verbal or written).
- Participates in performance improvement projects.
Requirements:
- Current RN licensure in the state of MA in good standing required.
- BSN is strongly preferred. Associate's degree in nursing may be considered.
- Must enroll in BSN within year.
- BLS required.
- 1-2 years of Critical Care Experience.
- 3 Years of Emergency Department RN Experience.
What We Offer:
- Clinical Advancement Program which provides advancement opportunities and financial rewards.
- Competitive salaries & benefits.
- Paid certification and educational opportunities, including BLS, ACLS, CPI, ECCO CCRN review courses.
- 403(b) retirement plan with company match.
- Shared governance, where nurses are encouraged to participate in unit-based councils or one of the many other council opportunities.
- Tuition reimbursement.
- Clinical mobility tracks.
- Free on-campus parking.
Magnet Designation:
The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care with our 3rd designation achieved in August 2020.
The Magnet Recognition Program recognizes healthcare organizations that are dedicated to nursing excellence, professionalism and patient-focused care.
It is the highest level of recognition an organization can receive for providing the very best quality in patient care.
Only 2% of hospitals have attained a 3rd Magnet designation.
About Lowell General:
For more than 125 years, Lowell General has served the Greater Lowell community with pride.
We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital.
As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts.
We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
