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HVAC Service Representative

2 months ago

Mount Gretna, Pennsylvania, United States Beacon Hill Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Beacon Hill. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and customers.

Key Responsibilities
  • Customer Service: Manage incoming calls and emails to schedule maintenance and service calls for our technicians, ensuring timely and efficient resolution of customer inquiries.
  • Scheduling: Assist with scheduling for service and installation appointments, ensuring accurate and up-to-date information is maintained.
  • Client Communication: Liaise between customers, managers, technicians, and other office staff to ensure seamless communication and resolution of customer issues.
  • Administrative Tasks: Handle email correspondence, memos, letters, and faxes to maintain accurate records and ensure compliance with company policies.
Requirements
  • Experience: Minimum of two or more years of work experience in the Heating and Cooling industry.
  • Customer Service Skills: Strong customer service skills, with the ability to provide exceptional service and support to clients and customers.
  • Organizational Skills: Ability to multitask and maintain organization, with a focus on accuracy and attention to detail.
  • Technical Skills: Experience with Service Titan, HouseCall Pro, Pricebook Digital, and other Field Service software.
About Beacon Hill

Beacon Hill is a leading staffing and recruitment agency, dedicated to delivering exceptional service and support to our clients and candidates. We are committed to providing a positive and inclusive work environment, and we welcome applications from diverse candidates.