Fitness Center Representative

3 weeks ago


Mount Pocono, Pennsylvania, United States DJD Fitness - EastonNazarethMt. PoconoBethlehem PA Full time
Member Services Representative

Improve others, Improve yourself.

Job Summary:

The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a high level of cleanliness and organization to ensure a positive member experience.

Key Responsibilities:

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk-related activities, including answering phones, checking members into the system, and facilitating needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Ensure the overall cleanliness of all areas of the facility.
  • Thoroughly clean and sanitize restrooms, locker room areas, and equipment.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Work Environment:

Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to lbs. Will occasionally encounter toxic chemicals during shift.

Work Schedule:

Must be willing to work either Saturday or Sunday. Required to work 5 days. Minimum of 32-36 hours a week.

Compensation:

$13 hourly rate + Free Black Card Membership.



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