Consumer Loan Servicing Specialist

5 days ago


Westlake, Ohio, United States First Federal Lakewood Full time
Job Summary

We are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Federal Lakewood. As a key member of our loan servicing team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our consumer loan portfolio.

Key Responsibilities
  1. Customer Service: Engage with customers by phone, email, and mail to provide excellent customer service and respond to consumer loan inquiries related to account status, payments, and other concerns.
  2. Collection Counseling: Make collection counseling calls for past due consumer loans and work with the default servicing team to refer seriously delinquent accounts for advanced collection and repossession activities.
  3. Payoff Processing: Prepare verbal and written payoff quotes, provide instructions to customers and financial institutions, and process payoff transactions in our core servicing system.
  4. Insurance Claims: Review insurance claims on damage to collateral property, coordinate the endorsement of loss draft checks, and work with customers and insurance carriers on total loss claims.
  5. System Maintenance: Perform system maintenance as needed, including payment corrections, address changes, autopay setup, and loan coding corrections.
  6. Special Programs: Administer special consumer loan programs or promotions, such as Skip-A-Payment.
  7. Compliance: Comply with all applicable banking laws and regulations, including the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes and federal consumer protection legislation.
Requirements
  • 1-2 years of experience in consumer loan servicing
  • Strong understanding of lending laws, regulations, and guidelines
  • Additional experience in financial services or banking preferred
  • Proficiency in MS Office or similar software
  • High School Diploma or equivalent required; Bachelor's degree in Finance preferred
Necessary Competencies
  • Resilience
  • Collaboration
  • Communication
  • Service Orientation
  • Quality Focused
  • Organizational Skills
  • Accountability


  • Westlake, Ohio, United States First Federal Lakewood Full time

    Job SummaryWe are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Federal Lakewood. As a Consumer Loan Servicing Specialist, you will be responsible for the day-to-day servicing of auto and marine loans, providing excellent customer service, and ensuring timely and accurate processing of loan transactions.Key...


  • Westlake, Ohio, United States First Federal Lakewood Full time

    Job SummaryThe Consumer Loan Servicing Specialist is a key role within our organization, responsible for the day-to-day servicing of auto and marine loans. This position requires strong communication and problem-solving skills, as well as the ability to work effectively with customers and internal stakeholders.Key ResponsibilitiesCustomer Service and...


  • Westlake, Ohio, United States FMHC Full time

    Job Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of promoting consumer protection and compliance in the banking industry.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews, providing guidance on consumer protection laws,...


  • Westlake, Ohio, United States FMHC Full time

    Job Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of supporting the growth and operational needs of mutual banks in ways that allow them to serve their communities.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews,...


  • Westlake, Ohio, United States FMHC Full time

    Job Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of supporting the growth and operational needs of mutual banks in ways that allow them to serve their communities.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews,...


  • Westlake, Ohio, United States FMHC Full time

    Job SummaryThe FMHC Consumer Compliance Analyst plays a crucial role in ensuring the bank's compliance with consumer protection laws and regulations. This position requires a strong understanding of banking laws, regulations, and guidelines, as well as excellent analytical and communication skills.Key ResponsibilitiesAssist in the development and...


  • Westlake, Ohio, United States FMHC Full time

    Job Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of supporting the growth and operational needs of mutual banks in ways that allow them to serve their communities.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews,...


  • Westlake, Ohio, United States FMHC Full time

    Job SummaryThe FMHC Consumer Compliance Analyst plays a crucial role in ensuring the bank's compliance with consumer protection laws and regulations. This position requires a strong understanding of banking laws, regulations, and guidelines, as well as excellent analytical and communication skills.Key ResponsibilitiesAssist in the development and...


  • Westlake, Ohio, United States FMHC Full time

    Job Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of promoting consumer protection and compliance in the banking industry.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews, providing guidance on consumer protection laws,...


  • Westlake, Ohio, United States First Mutual Holding Co Full time

    Job SummaryThe FMHC Consumer Compliance Analyst plays a crucial role in ensuring the bank's compliance with consumer protection laws and regulations. This position requires a strong understanding of banking laws, regulations, and guidelines, as well as excellent analytical and communication skills.Key ResponsibilitiesAssist in the development and...


  • Westlake, Ohio, United States FMHC Full time

    Job SummaryThe FMHC Consumer Compliance Analyst is responsible for supporting all FMHC affiliates in coordinating and conducting compliance reviews and providing guidance to questions related to consumer protection laws to various areas of the bank.Key ResponsibilitiesAssist in the development and coordination of each affiliate's efforts to comply with all...

  • Powder B Operator

    2 weeks ago


    Westlake, Ohio, United States KIK Consumer Products Full time

    About the RoleWe are seeking a skilled Powder B Operator to join our team at KIK Consumer Products. As a key member of our production team, you will play a crucial role in ensuring the successful operations of our facility.Key ResponsibilitiesCutting bags of CA and monitoring the flow and product level in the binsPlacing the product on a unloading station...

  • Senior Loan Officer

    2 weeks ago


    Westlake, Ohio, United States NewRez LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Loan Officer to join our team at NewRez LLC. As a Senior Loan Officer, you will be responsible for selling loan products, developing and maintaining referral sources, and meeting with prospective clients to develop borrower leads.Key ResponsibilitiesUtilize and develop a network of resources...


  • Westlake, Ohio, United States Civista Bank Full time

    Job SummaryCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending department, you will be responsible for originating first mortgage loans, promoting the bank's lending services, and identifying and serving the community's financial needs.Key ResponsibilitiesOriginate first mortgage loans and...


  • Westlake, Ohio, United States Civista Bank Full time

    Job SummaryCivista Bank is seeking a highly skilled Senior Mortgage Lender to join our team. As a key member of our mortgage lending department, you will be responsible for originating first mortgage loans, promoting the bank's lending services, and identifying and serving the community's financial needs.Key ResponsibilitiesOriginate first mortgage loans and...


  • Westlake, Ohio, United States United Consumer Financial Services Full time

    Job Title: Collection RepresentativeUnited Consumer Financial Services (UCFS) is a leading financial services company that has been serving customers for over 40 years. We are committed to providing exceptional service to our customers and to the well-being of our employees.Job Summary:The Collection Representative is responsible for processing calls for...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Our Team as a Client Services SpecialistGolden Reserve LLC is seeking an experienced Client Services Specialist to join our team in Sheffield Village. As a Client Services Specialist, you will be responsible for managing our entire back-end client sales process, including building client roadmaps and delivering world-class first-line ongoing client...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Golden Reserve LLC as a Financial Paraplanner/Client Services SpecialistWe are seeking an experienced professional to join our team as a Financial Paraplanner/Client Services Specialist. This role is a unique blend of a Paraplanner and Client Services Coordinator, responsible for managing our entire back-end client sales process, delivering world-class...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Job Title: Service Desk SpecialistFidelity TalentSource is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to internal end users, ensuring hardware and software functionality, and resolving issues in a timely and efficient manner.Responsibilities:Record,...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Our Team as a Client Services SpecialistGolden Reserve LLC is seeking an experienced Client Services Specialist to join our team in Sheffield Village. This role combines the responsibilities of a Paraplanner and Client Services Coordinator, offering a unique opportunity for growth and development.Key Responsibilities:Manage the back-end client sales...