Consumer Loan Servicing Specialist
5 days ago
We are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Federal Lakewood. As a key member of our loan servicing team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our consumer loan portfolio.
Key Responsibilities- Customer Service: Engage with customers by phone, email, and mail to provide excellent customer service and respond to consumer loan inquiries related to account status, payments, and other concerns.
- Collection Counseling: Make collection counseling calls for past due consumer loans and work with the default servicing team to refer seriously delinquent accounts for advanced collection and repossession activities.
- Payoff Processing: Prepare verbal and written payoff quotes, provide instructions to customers and financial institutions, and process payoff transactions in our core servicing system.
- Insurance Claims: Review insurance claims on damage to collateral property, coordinate the endorsement of loss draft checks, and work with customers and insurance carriers on total loss claims.
- System Maintenance: Perform system maintenance as needed, including payment corrections, address changes, autopay setup, and loan coding corrections.
- Special Programs: Administer special consumer loan programs or promotions, such as Skip-A-Payment.
- Compliance: Comply with all applicable banking laws and regulations, including the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes and federal consumer protection legislation.
- 1-2 years of experience in consumer loan servicing
- Strong understanding of lending laws, regulations, and guidelines
- Additional experience in financial services or banking preferred
- Proficiency in MS Office or similar software
- High School Diploma or equivalent required; Bachelor's degree in Finance preferred
- Resilience
- Collaboration
- Communication
- Service Orientation
- Quality Focused
- Organizational Skills
- Accountability
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