Operations Manager

3 weeks ago


Scotts Valley, California, United States SNA Event Productions Full time

Job Overview:

As an Operations Manager at SNA Event Productions, you will be responsible for overseeing the day-to-day operations of assigned locations, ensuring client and hotel partner satisfaction, and driving revenue and profitability.

Responsibilities and Duties:

  • Direct floor operations of technicians, including set and strike, and scheduling.
  • Manage an efficient and profitable AV and Business Center operation.
  • Focus on revenue maximization & cost control, in accordance with company standard operating procedures.
  • Maintain and cultivate positive public relations with the Hotel account.
  • Effectively utilize the company's business software.
  • Ensure that billing is reviewed and approved by clients.
  • Supervise security, inventory control, transportation and maintenance of equipment.
  • Provide a 90-day revenue forecast and show P&L statements.

Customer Service:

Provide outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring SNA Event Production locations, and all vendors.

Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.

Portray a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensure the team adheres to the same standards.

People Development & Training:

Promote and reinforce a positive working environment centered on SNA Event Productions core values.

Maintain a positive employee relations environment for all AV and Business Center team members.

Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.

Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.


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