Service Quality Assurance Specialist
2 days ago
We are seeking a Service Quality Assurance Specialist to join our team at Woodforest Bank. As a key member of our contact center, this role is responsible for driving quality and service excellence through coaching, training, and feedback. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a customer-centric approach.
Responsibilities
* Conduct regular quality audits to evaluate team performance and identify areas for improvement.
* Develop and implement training programs to enhance employee skills and knowledge.
* Collaborate with cross-functional teams to drive business goals and objectives, meeting or exceeding performance expectations.
* Analyze data to identify trends and areas for improvement, making recommendations to senior leadership to optimize business outcomes.
Salary: The salary range for this role is $60,000 - $80,000 per year.
Requirements
* 2+ years of experience in a contact center or similar customer service environment required.
* Strong analytical mindset, excellent communication and problem-solving abilities, and a customer-centric approach.
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