Front of House Supervisor
4 weeks ago
Overview:
ABOUT DRIVE SHACK
Drive Shack is a pioneering force in the entertainment sector, providing a unique alternative to conventional social and nightlife experiences.
At Drive Shack, we create an environment where individuals can express themselves, relax, and forge lasting memories.
We are dedicated to delivering outstanding experiences for our patrons, from the moment they arrive until their departure.
Our facilities are equipped with cutting-edge technology and offer engaging, social entertainment through golf-related leisure and large-format activities, ensuring a variety of entertainment options for our visitors.
We recognize that exceptional food and beverages are essential to any social gathering, which is why we present a menu crafted by chefs and artisanal cocktails that will delight your palate.
Whether celebrating a birthday, hosting a corporate gathering, or enjoying a night out with friends, Drive Shack provides everything necessary to make your experience truly memorable.
Responsibilities:
JOB PURPOSE
The Team Lead's role is to guarantee that exemplary hospitality is extended to our guests while also supporting the team.
SUPERVISORY
RESPONSIBILITIES:
No direct reports. However, this position will assist in overseeing the Front of House management team.
RESPONSIBILITIES:
Ensure the smooth daily operations of the bar, including but not limited to product management, guest interaction, health and hygiene, and quality assurance.
Organize and oversee shifts.
Assist in daily staff scheduling, training, and ongoing development.
Ensure that operations are conducted in a manner that minimizes health and safety risks for both employees and guests, while also ensuring compliance with sanitation and safety regulations.
Facilitate communication among guests, bar staff, supervisors, and management.
Respond promptly to all guest inquiries and concerns.
Maintain adherence to safety, health, and environmental policies and procedures.
Perform additional duties as assigned by management.
Additional projects may be assigned to this position to support company leadership on significant initiatives, as deemed necessary.
Qualifications:
QUALIFICATIONS & SKILLS
Ability to thrive in a fast-paced environment with a good level of stamina and mobility.
Work schedule may vary and will include shifts on days, nights, holidays, and weekends, requiring standing and/or walking for extended periods both indoors and outdoors.
Ability to lift items weighing up to 50 lbs.
Ability to work in high-temperature environments for extended periods.
Previous experience in a supervisory capacity is preferred.
Exceptional communication skills and experience collaborating with staff at all levels.
Familiarity with safety and sanitation practices, along with industry best practices.
PHYSICAL REQUIREMENTS
Ability to stand for extended periods, including navigating stairs.
Must be capable of lifting up to 50 pounds without assistance.
Drive Shack is committed to fostering an inclusive workplace, preventing discrimination and harassment based on legally protected characteristics in its application and hiring processes and in its employment decisions.
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