Patient Care Coordinator

2 weeks ago


Hermitage, United States FYZICAL Therapy and Balance Centers Full time
Position Overview

If you are dedicated to assisting others and thrive in a customer-focused environment, FYZICAL Therapy and Balance Centers is seeking a Consumer Care Specialist to enhance our team.

As the initial point of contact for our valued clients, your role is pivotal in ensuring a smooth experience at our state-of-the-art facility. You will collaborate with a talented team committed to providing exceptional care and support to patients as they navigate their recovery journey.

Key Responsibilities
  • Manage patient scheduling and appointments, utilizing a multi-line phone system.
  • Collect and maintain new patient information, tracking all referrals.
  • Provide essential information to patients, acting as a liaison between them and healthcare providers.
  • Document and send reports to physicians, maintaining an organized log.
  • Process payments and verify insurance details.
  • Address inquiries from current and prospective patients.
  • Coordinate evaluations, reminders, and cancellations effectively.
  • Communicate scheduling updates with the office manager and clinical staff.
Qualifications
  • Associate's or Bachelor's degree preferred.
  • A minimum of one year of experience in benefits verification.
  • Possession of a valid driver's license and reliable transportation.
  • Strong communication skills, with the ability to multitask and pay attention to detail.
  • Exhibit a positive attitude, strong work ethic, and empathy towards individuals in distress.
  • Demonstrate integrity and compassion in all interactions.
  • Willingness to assist as a "PT Tech" is advantageous.


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