Customer Service Representative

1 week ago


Huntersville, North Carolina, United States SAERTEX Full time
{"**Job Title:** Customer Service Representative

**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at SAERTEX USA LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.

**Key Responsibilities:**
* Provide timely and effective responses to customer inquiries and issues
* Collaborate with internal teams to resolve customer complaints and concerns
* Develop and maintain accurate customer records
* Participate in special projects and contribute to the growth and development of our customer service team
* Maintain a strong understanding of our products and services to provide informed solutions to customers

**Requirements:**
* Minimum two (2) years' customer service/inside sales experience in a similar industry
* Associate's Degree
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong attention to detail and accuracy
* Ability to establish and maintain positive relationships with customers

**Work Environment:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Physical Demands:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Location:**
You must select a location.

**Education Status:**
You must select an education status answer.

**Seeking Status:**
You must select a seeking status answer.

**Language:**
English (United States)

**Job Type:**
Full-time

**Experience:**
2+ years

**Education:**
Associate's Degree

**Work Hours:**
40 hours/week

**Benefits:**
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

**About Us:**
SAERTEX USA LLC is a leading manufacturer of advanced composite materials and solutions. We are committed to providing exceptional service to our customers and building strong relationships with them.

**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

**Equal Employment Opportunity:**
SAERTEX USA LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

**Disclaimer:**
The information contained in this job description is accurate at the time of posting and is subject to change. SAERTEX USA LLC reserves the right to modify or withdraw this job description at any time without notice.

**Language Code:**
en-US

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