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General Manager
2 months ago
As a General Manager at Extended Stay America, you will be responsible for overseeing the daily operations of a single property, ensuring optimal performance and continuous improvement in key performance indicators. You will lead a team of staff and manage hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining company standards.
Key Responsibilities- Ensure associates at the property are driving company initiatives.
- Demonstrate a commitment to providing exceptional guest and employee experiences.
- Maximize revenues and flow-through to GOP to meet or exceed budgeted EBITDA.
- Manage labor standards and property-level expenses to achieve maximum flow-through to the bottom line profit.
- Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
- Participate in monthly inventory of supplies and equipment, ensuring purchases are within budget and by approved vendors.
- Work with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives.
- Identify and seek out potential business in the local market, maintaining relationships with local companies and key people to increase the company's visibility.
- Promote 100% guest satisfaction throughout the property, instilling this objective to AGM and hourly associates.
- Ensure all guest-related issues are resolved in a manner consistent with the company's goals and objectives.
- Recruit qualified applicants, train employees in accordance with company standards, and communicate all policies and procedures to the entire staff.
- Conduct regular meetings to provide various information, including company communications, policy reviews, local property activities, goals, etc.
- Inspect and document repairs and cleanliness of the property with AGM to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.
- Build solid client relationships in the District and with Managers and staff at each assigned hotel.
- Uphold and enforce ESH standards and policy compliance at the hotel level.
- Weekly Pay
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits Short-Term Disability
- Buy-Up Long-Term Disability
- Supplemental Life Insurance
- Dependent Life Insurance
Pay Ranges: $53,000 - $76,000 Annually (Colorado, Washington, California) or $57,000 - $87,000 Annually (New York City, Whitestone)
Requirements- Minimum three years related hospitality management experience required; 4-year degree highly preferred.
- Basic knowledge of computers and software, including ability to use e-mail, word processing, and spreadsheet software.
- Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines.
- Ability to manage and direct a staff to perform daily job tasks.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
Knowledge, Skills, Abilities & Competencies- Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
- Conversational Spanish would be beneficial.
