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Customer Support Representative

2 months ago

Bradenton, Florida, United States Spectrum Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Support Representative to join our team at Spectrum. As an Offline Support Specialist, you will play a critical role in ensuring the accuracy and efficiency of our customer operations.

Key Responsibilities
  • Identify and analyze errors on customer accounts within multiple systems
  • Own special requests and research needs to contribute to the success of the team and enhance the customer experience
  • Complete offline and back-office support tasks, such as customer mailings or call logs
  • Interact with customers and coworkers to ensure accuracy of information and requests
  • Represent a Fortune 100 company and be part of a supportive team
Requirements
  • Education: High school diploma or equivalent
  • Schedule: A flexible work schedule may be required
  • Language: Ability to read, write, speak and understand English
Preferred Qualifications
  • Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience
  • Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS)
  • Technical Skills: MS Office, computer savvy, data entry
  • Skills: Effective communication, multi-tasking, time management, problem-solving
  • Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient
  • Language: Bilingual (English and Spanish)
About Spectrum

Spectrum is a leading provider of cable and telecommunications services in the United States. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.