Hospitality Ambassador

We are seeking a skilled and charismatic Host to join our team at The Madrona. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to greet and escort guests to their tables, ensuring a warm and welcoming atmosphere.

As a key member of our front-of-house team, you will be responsible for managing reservations, handling guest inquiries, and maintaining the cleanliness and organization of the dining area. Your exceptional communication skills and ability to multitask will be essential in providing a seamless and memorable experience for our guests.

As a Host at The Madrona, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a talented team of professionals who are passionate about delivering exceptional service. If you are a people person with a passion for hospitality, we encourage you to apply for this exciting opportunity.

1. Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere.
2. Manage reservations and handle guest inquiries in a professional and courteous manner.
3. Maintain the cleanliness and organization of the dining area, ensuring a high level of presentation and attention to detail.
4. Provide exceptional communication and customer service skills, ensuring a seamless and memorable experience for our guests.

To be successful as a Host at The Madrona, you will need to possess a range of skills and competencies, including:

1. Guest Focus: Your primary focus will be on attending to guest needs, remaining calm and courteous even in challenging situations.
2. Problem-Solving: You will need to exercise good judgment and think quickly to make concise decisions in high-pressure situations.
3. Organization and Attention to Detail: Prioritizing tasks, staying organized, and paying attention to details are crucial for maintaining a smooth and efficient dining experience.
4. Communication Skills: Clear and pleasant communication, both in-person and over the phone, is essential.
5. Teamwork: Being a team player is essential in this role, and you should be willing to lend a helping hand to any teammate whenever needed.

The Madrona is a part of Mosaic Hotel Group, a collection of award-winning, boutique hotels that deliver truly personal service and are ingrained in the local culture within their beloved destinations. As a Host at The Madrona, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional service and creating memorable experiences for our guests.