Front Office Host

4 weeks ago


Healdsburg, California, United States Montage International Full time

Live Your Passion. Add Your Magic.

At Montage International, we're creating a culture that inspires our team members to do what they love. We're looking for passionate individuals who share our vision and values. If you're excited about delivering exceptional guest experiences, we'd love to hear from you.

We welcome applicants with disabilities and provide reasonable accommodations as needed. Please discuss with our hiring managers during the selection process.

Front Office Agent

Job Summary

The Front Office Agent is responsible for creating unforgettable guest experiences from the moment they arrive. This role requires a warm and sincere demeanor, excellent communication skills, and a passion for delivering exceptional customer service. As a key member of our team, you'll work closely with other departments to ensure seamless guest experiences.

Key Responsibilities

• Provide exceptional customer service and telephone etiquette
• Host and welcome guests with a friendly and sincere demeanor
• Assist with guest check-in and out process, as well as folios, invoicing, and billing
• Think outside the box to solve guest stay areas of opportunity and exceed guest expectations
• Communicate and partner with all department leaders and hourly associates to ensure personalized guest experiences
• Maintain proper record keeping for guest accounts and be knowledgeable about hotel services and local surroundings

Requirements

• High School Diploma or equivalent, Bachelor's Degree preferred
• Minimum of two years' experience in a hotel operations environment
• Minimum of two years' experience in customer service
• Basic math skills and ability to accurately handle billing
• Ability to communicate clearly and speak, read, write, and understand English well
• Advanced skills in Word, Excel, PowerPoint, and Outlook

Physical Requirements

This role requires walking and standing most of the working day. You must be able to stand and exert well-paced mobility for up to 6 hours in length. You must also be able to lift up to 15 lbs. on a regular and continuing basis. Manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing are also required.

The pay scale for this position is $23.30. We maintain a drug-free workplace and perform pre-employment substance abuse testing. In the United States, we are proud to be an EEO employer M/F/D/V.



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