Customer Service Representative

2 months ago


Valparaiso, Florida, United States Regional Federal Credit Union Full time

At Regional Federal Credit Union, we are looking for a skilled Customer Service Representative to join our team. This is a part-time opportunity that requires the ability to work Monday through Friday 7:45 a.m. to 6:15 p.m. and Saturdays 8 a.m. to 12:15 pm.

About the Role

This role involves serving members at the teller window by performing account transactions, account maintenance, and developing relationships with existing and potential customers. You will also be responsible for promoting credit union products and services to develop membership relationships.

Key Responsibilities
  • Provide exceptional customer service and respond to member inquiries in a timely manner.
  • Maintain accurate transaction details and adhere to cash management and funds reconciliation procedures.
  • Promote credit union products and services to increase sales and develop membership relationships.
  • Foster a positive working relationship with colleagues and contribute to a collaborative team environment.
Requirements
  • A minimum of 1 year of experience in sales, cash handling, or financial banking.
  • Previous experience in a fast-paced environment with frequent interactions with customers.
  • Ability to lift up to 15 pounds and stand for extended periods.
  • Excellent communication and problem-solving skills.
Benefits

We offer a competitive starting hourly rate of $16.00 per hour, paid holidays, PTO (paid time off), 401K, and quarterly incentives. As a valued member of our team, you will have opportunities for professional growth and development.

Please note that this is a part-time position with an average of 20-35 hours per week. Schedules are produced monthly. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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