Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Regional Federal Credit Union. As a key member of our operations, you will be responsible for delivering exceptional service to our members through prompt, professional, and personalized support.
Salary and BenefitsThe successful candidate can expect a competitive salary starting at $17.50 per hour. In addition to a comprehensive compensation package, we offer a range of benefits, including health, dental, vision, 401k retirement plan, paid holidays, PTO days, and quarterly incentive payouts.
Key Responsibilities- Respond to Member Inquiries: Promptly and professionally respond to member telephone inquiries and manage member email inquiries using proper grammar and punctuation to ensure effective communication.
- Manage High-Volume Calls and Emails: Manage a high volume of calls and emails daily and prioritize follow-through to ensure efficient resolution of member issues.
- Provide Exceptional Service: Assist members with inquiries and establish a rapport to understand their service needs, handle complaints regarding service, and escalate member issues appropriately based on department guidelines.
- Maintain Confidentiality: Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
- Minimum of One Year Customer Service Experience: A minimum of one year of customer service experience with significant phone and online member service experience is preferred.
- Effective Communication Skills: Ability to communicate clearly and effectively over the telephone with members and co-workers.
- Credit Products and Services Knowledge: Knowledge of credit products and services is essential for this role.
At Regional Federal Credit Union, we value our employees and strive to create a work environment that promotes collaboration, innovation, and continuous learning. We offer opportunities for growth and development, as well as a comprehensive benefits package to support your overall well-being.
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