Implementation Specialist

2 weeks ago

Amarillo, Texas, United States Computer Services Incorporated Full time
Job Summary

Computer Services Incorporated (CSI) is seeking a highly skilled Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for executing solution and application implementations for existing and new customers. Your focus will be on implementing one or more smaller solution(s) from lower complexity software and/or smaller customers.

Key Responsibilities
  • Provide subject matter expertise on Demand Deposit Account and Exception Item Processing applications.
  • Effectively communicate and interact with customers to ensure successful implementation.
  • Provide onsite and remote support and training for customer banks.
  • Reconcile core applications to general ledger systems.
  • Write integrations for demand deposit products.
  • Perform other duties as assigned.
Transition Specific Tasks
  • Prepare and deliver solution training to end users.
  • Provide initial go-live, hyper-care, support; prepare and execute the transition plan for ongoing customer support.
  • Support post-implementation issue resolution and training, as necessary.
Primary Results Accountable for Achieving
  • Application configuration is complete and accurate.
  • Customers are properly trained for use of the systems.
  • Customers are effectively supported during the project transition period.
  • All parts of the implementation process are successful, and the customer is satisfied.
Job Requirements

Education & Certifications:

  • Education or job knowledge equivalent to college or university undergraduate education.

Experience:

  • The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.

Banking experience required.

Required Skills:

  • Solid understanding of Demand Deposit and Savings Accounts and Exception Item Processing.
  • Communication skills – demonstrated verbal and written communication skills.
  • Ability to work with limited supervision in a team environment.
  • Reasoning skills – to think logically and interpret problems accurately.
  • Strong PC and Microsoft Office skills, particularly Excel.
  • Analytical skills – problem solving, pattern recognition, objectivity.
  • Account reconciliation experience.
  • Ability to work with all levels of bank management during a conversion.
  • Organization and time management skills.
Relationship Building

This position requires regular contact both inside and/or outside the company.

Decision Making

The position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.

Supervision Received

General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgement and overall adequacy and accuracy.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel: Some travel required (30-40%).

Physical Demands:

The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity.

CSI is a leading fintech, regtech and cybersecurity solutions partner operating at the intersection of innovation and service. As a trusted technology company, CSI excels at driving businesses forward with a unique blend of cutting-edge solutions, decades of experience and a commitment to authentic partnerships defined by our customer-first culture.

CSI is dedicated to providing challenging and rewarding careers for our employees across the country and offers a competitive compensation package, including health, dental and vision insurance, paid vacation, 401k, and much more

For more information about CSI, visit

CSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.

If you live less than one (1) hour drive from a CSI office, you will be required to be hybrid in-office.

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