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Implementation Specialist

2 months ago

Amarillo, Texas, United States Computer Services Incorporated Full time
Job Summary

Computer Services Incorporated (CSI) is seeking a highly skilled Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for executing solution and application implementations for existing and new customers. Your primary focus will be on executing implementations of one or more smaller solution(s) from lower complexity software and/or smaller customers.

Key Responsibilities
  • Customer Interaction: Effectively communicate and interact with customers to introduce them to their CSI solution(s) and define implementation requirements.
  • Implementation Planning: Stay informed about all relevant products and enhancements to ensure knowledge for successful training and conversion.
  • Project Execution: Perform customer data conversion and configuration, go-live transition, and/or a combination of both.
  • Post-Implementation Support: Provide post-implementation support to ensure customer satisfaction.
Primary Results Accountable for Achieving
  • Accurate data conversion.
  • Complete and accurate application configuration.
  • Proper customer training for use of the systems.
  • Effective customer support during the project transition period.
  • Successful implementation process and customer satisfaction.
Job Requirements

Education & Certifications:

Education or job knowledge equivalent to college or university undergraduate education.

Experience:

The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.

High level of Microsoft Excel experience, required.

Loan/lending knowledge and experience within the financial industry, required.

General bank accounting knowledge, preferred.

Required Skills:

  • Positive, proactive, accountable, assertive, flexible, adaptable.
  • Dedicated and hard working.
  • Desire and willingness to learn.
  • Strong communicator (verbal and written).
  • Excellent organizational skills.
  • Ability to work independently and in a team environment at a rapid pace.
  • Strong executor.
  • Consistently produce high quality work.
  • Solid knowledge of MS Office product suite.
Relationship Building

This position requires regular contact both inside and/or outside the company.

Decision Making

The position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel: Minimal travel required (0 - 5%).

Physical Demands:

The employee is regularly required to sit, talk, and hear, and use hands to finger, handle or feel. This position requires the ability to occasionally lift or move up to 10 pounds. This position requires close vision (clear vision at 20 inches or less) and the basic need to look at a computer screen 8 hours a day.