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Senior Operations Manager

2 months ago

Jamaica, New York, United States True Care NY Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at True Care NY. As a key member of our leadership team, you will be responsible for directing the day-to-day operations of our recruitment office and overseeing the management and operations of our home care services.

Key Responsibilities
  • Recruitment and Hiring: Implement effective application processes and welcoming strategies for all caregiver applicants, ensuring a seamless and efficient experience.
  • Office Management: Maintain a professional and welcoming environment at the office location, fostering strong relationships with caregivers and office staff.
  • Personnel Management: Manage office personnel, participate in employee training and development, and ensure compliance with relevant laws and regulations.
  • Application Management: Maintain an electronic application process management system for applicants applying at the recruitment office, ensuring timely and efficient processing.
  • Communication and Follow-up: Routinely follow up with coordinators to ensure consistent communication is maintained with all applicants, meeting weekly and monthly quotas for caregiver applicants and new hires.
  • Compliance and Risk Management: Maintain compliance with active Home Health Aides, direct the work of the compliance staff, and hire and train new department coordinators as necessary.
  • Onboarding and Training: Manage a comprehensive onboarding process for Caregivers, ensuring compliance with all clearing and credentialing requirements for new employees, and oversee orientation and in-service classes.
  • Representation and Liaison: Represent the branch at all meetings with Directors and other Managers to review quotas, processes, and efficiencies, and serve as the liaison between the agency and caregivers.
  • Investigations and Support: Advise HR and Quality Assurance teams regarding the investigation of employee complaints and allegations of employee misconduct, and cultivate strong, collaborative working relationships across the branch.
Requirements
  • Education: High School Graduate or equivalent, some college preferred.
  • Technical Skills: Computer literate with working knowledge of basic office software technology, HHA eXchange.
  • Leadership and Communication Skills: Strong leadership skills with the ability to integrate organizational objectives and demonstrate a collaborative, solution-focused style, excellent written and oral communication skills.
  • Time Management and Multi-Tasking: Outstanding time management and multi-tasking abilities, self-directed and able to handle a heavy diverse workload while exhibiting a positive attitude.
  • Knowledge and Compliance: Significant knowledge of relevant federal, New York State, and New York City employment, labor, and benefits laws and regulations, knowledge of HCS, JCAHO, and DOH guidelines and requirements for home care.
About True Care NY

True Care NY is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets us apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.