FCBH Desktop Support Specialist

2 weeks ago


Atlanta, Georgia, United States CodeForce Full time
Job Summary:

Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Works and communicates with internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Key Responsibilities:
  • Assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
  • Works and communicates with internal customers and/or external customers to provide information and services targeted to meet customer expectations.
  • Provides information and services to meet customer expectations.
Requirements:
  • Associate's degree in a related field from an accredited college or university.
  • OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.
Preferred Skills:
  • Lower-level Help Desk Analyst 1 or position equivalent.
Important Notes:

An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Although not guaranteed, this position may extend past a certain date.

Required/Desired Skills

Skill Required/Desired Amount of Experience Lower-level Help Desk Analyst 1 or position equivalent. Required 2 Years

Questions

No.

Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.

The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date.

Do you accept this requirement?

Question 2 Please list candidate's email address.

Question 3 Candidate must be paid AT LEAST $29.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $39.15. Do you accept this requirement?

Question 4 The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested.

Do you agree to propose a mark-up at or below 35%?

Question 5 This assignment is contingent upon customer renewal and availability of adequate funding.

Do you accept this requirement?

Question 6 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date.

Do you accept this requirement?

Question 7 This position will be onsite at a certain location.

Do you accept this requirement?



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