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Service Operations Manager

2 months ago

North Royalton, Ohio, United States Lift Solutions Holdings, LLC Full time
Service Manager Job Summary

Lift Solutions Holdings, LLC is seeking a highly skilled Service Manager to lead our service branch operations. As a key member of our team, you will be responsible for working with coordinators, sales staff, and customers to prioritize and execute daily tasks.

Key Responsibilities:
  • Safety Management: Manage adherence to our company safety program and promote a safety culture.
  • Customer Relationships: Develop and maintain strong customer relationships.
  • Issue Resolution: Resolve issues with service delivery and invoicing.
  • Meetings and Reviews: Conduct frequent safety meetings and perform pre-job reviews with technicians.
  • GPS Audits: Perform weekly GPS audits.
  • Collections and Service: Assist in collections on outstanding sales and ensure high-level customer service.
  • Staffing and Inventory: Ensure proper staffing levels and inventory management of company equipment.
  • Job Performance Auditing: Perform job performance auditing and review documentation.
  • Escalation and Dispatch: Be a point of contact for urgent service and after-hours dispatch.
  • Scheduling and Utilization: Work with coordinators to optimize scheduling and utilization.
  • Payroll and Time Entries: Audit time entries and approve payroll.
  • Quoting and Support: Support customers and sales department in quoting and provide 24/7 on-call support.
  • Forecasting and Reporting: Forecast and report monthly sales and KPI performance.
  • Invoicing and Orders: Ensure timely invoicing and order management.
  • Warranty and Key Accounts: Manage warranty claims and key account orders.
  • Project Coordination: Provide resources for large projects.
Requirements:
  • Education: Bachelor's degree in business administration, communications, or related field preferred.
  • Experience: 2-5 years of work experience in an administrative/office management role.
  • Skills: Strong written and verbal communication skills, flexibility, interpersonal skills, leadership ability, organizational and time management skills, problem-solving skills, analytical abilities, and proficiency in Microsoft Office suite.