Technical Support Associate

3 weeks ago


Grayling, Michigan, United States Kirtland Community College Full time

Job Title: Technical Support Staff

Job Summary:

Kirtland Community College is seeking a part-time Technical Support Staff member to assist with various tasks in the University Center building. The successful candidate will provide exceptional customer service, perform general office work, and assist with events and technical support.

Responsibilities:

* Assist with University Center partner and client events, including preparation, setup, and take-down
* Perform general office work, including updating PowerPoint presentations, creating event signage, and answering helpdesk telephone calls
* Instruct clients and community members on the use of computers, classroom AV, and other equipment
* Provide audio-visual and technical support in the Jack Thompson Media Center, classrooms, and meeting rooms
* Prepare packets of information for various events and information as directed
* Collect and distribute incoming mail
* Monitor and request media center and classroom supplies
* Maintain access to the Jack Thompson Media Center, classrooms, and UCG building during scheduled hours
* Operate and follow level 1 protocol for ITV equipment during scheduled events, meetings, and classes
* Proctor and provide assistance in accordance with test center guidelines
* Record details of inquiries, comments, and complaints, maintenance issues, and actions taken in the Communication Log
* Provide feedback on the efficiency of the client/customer service process and follow standard helpdesk protocol
* Maintain a clean environment and perform janitorial duties as required or assigned

Qualifications:

* High school diploma or GED preferred
* Proficiency in common office software applications, including word processing and PowerPoint
* Demonstrated interpersonal communication skills
* Ability to work effectively with adults in an educational setting

Supervision:

* Works under the general supervision of the Business Operations Supervisor, University Center

Attendance:

* Individuals in this position are expected to be available during peak business hours, including nights and weekends, or as otherwise required

Working Conditions:

* Conditions are those of a typical office environment, requiring frequent oral and electronic communication with students, college staff, and the public, a high level of professionalism with clientele, a commitment to confidentiality, and the ability to enter and retrieve data and written communications in electronic format in a timely manner

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Kirtland Community College.



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