Customer Engagement Specialist

7 days ago


Irving, Texas, United States Octane Full time
Job Title:

Customer Engagement Specialist

Salary Range: $45,000 - $60,000 per year

About Octane

We are revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. Our cutting-edge technology and innovative risk strategies make lifestyle purchases fast, easy, and accessible.

Job Responsibilities
  • Handle inbound and outbound calls to provide exceptional customer service.
  • Process phone payments and communicate with customers via online chat channel.
  • Conduct outbound customer interview calls to understand their needs and concerns.
  • Resolve common customer issues regarding their powersports loan.
  • Meet monthly productivity and quality goals.
Requirements
  • High School Diploma or equivalent required; some college coursework a plus.
  • At least 2 years of customer service experience in a fast-paced environment.
  • Working knowledge of Word and Excel.
  • Able to master use of web-based system of record (LoanPro) - Training Provided.
  • Strong communication skills both verbally and written.


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