Cloud Infrastructure Support Technician

2 weeks ago

New York, New York, United States Cox Communications Full time

As a Cloud Infrastructure Support Technician within our Network Operations Center (NOC), you will play a crucial role in ensuring the operational excellence of Cox Communications' clients and internal teams by delivering exceptional Tier 1 support.

Your duties will encompass coordinating and overseeing infrastructure across AWS, Azure, and Google Cloud platforms. You will also be responsible for managing our call center queue and break/fix ticket queues daily to guarantee that client needs are addressed promptly and efficiently.

This position is ideal for an entry-level cloud technologist eager to embark on a career in Engineering.



Key Responsibilities:
  • Provide Tier 1 support for both internal and external clients.
  • Coordinate infrastructure patching requirements for clients.
  • Analyze and assign incoming tickets in our ticketing system.
  • Monitor client infrastructure to prevent downtime and escalate issues as necessary.
  • Utilize AlertLogic, our third-party monitoring tool, to identify vulnerabilities within client AWS/Azure/Google Cloud environments.
  • Employ Jira Service Desk to create, track, and update tickets for clients.
  • Assist internal users with system and troubleshooting issues as part of IT support.
  • Support the Service Delivery Group in gathering information for client reports.
  • Create technical documentation and drive improvements in operational processes.
  • Compile server utilization reports to assist clients with capacity planning.
  • Work with infrastructure as code (IaC) tools like Terraform to implement changes to client infrastructure.
  • Complete online training courses on relevant technologies utilized within our organization.
  • Leverage automation tools (Tanium, ASGs, Azure automation accounts) to perform maintenance tasks in a sustainable and repeatable manner.


Qualifications:
  • High School Diploma/GED with 3 years of experience in a related field, or a combination of education and experience.
  • Foundational Cloud Certification in any of the following service providers: Google Cloud, AWS, or Azure.
  • Familiarity with Linux/Unix and/or Windows Server Administration.
  • Exceptional customer service skills and strong written/verbal communication abilities.
  • Proven ability to multitask effectively.
  • High attention to detail.
  • Curiosity and eagerness to learn about a wide range of technology platforms and data network systems.
  • At least 1 year of experience in a technological field; internships or school IT departments are considered.
  • Interest in emerging technologies and a passion for cloud computing.


Successful contributors at Cox Communications exhibit the following traits:
  • Intense curiosity with strong analytical, problem-solving, and situational awareness skills.
  • Excellent communication and presentation skills, comfortable in both individual and group settings.
  • Strong interpersonal skills with a history of building positive relationships.
  • Adaptability to a rapidly changing technical environment and comfort with ambiguity.
  • A passion for learning about all aspects of cloud technology.


Why This Opportunity is Exciting:

Working at a high-growth company like Cox Communications offers numerous advantages. You will have the freedom to enhance your technical skills, as the company actively promotes continuous learning. The environment encourages innovative ideas and collaborative thinking, making your contributions visible and impactful.

Being part of the hyper cloud industry means engaging in cutting-edge developments, with abundant opportunities for personal and professional growth.



Compensation:

The hourly base pay rate is $46.06/hour. This rate may vary based on factors such as the position's location and the selected candidate's qualifications.

Additional compensation may be available, including commission and/or incentive programs.



Benefits:

Employees are eligible for a minimum of sixteen hours of paid time off each month, along with seven paid holidays throughout the year. Additional paid time off may be available for bereavement, voting, jury duty, volunteering, military service, parental leave, and COVID-19 vaccination.

Cox Communications is committed to providing a supportive work environment and offers a range of benefits, including health care insurance, retirement planning, and paid days off.



About Cox Communications:

Cox Communications is the largest private telecom company in America, serving millions of homes and businesses. Our commitment to our employees is reflected in our benefits and award-winning culture, making Cox a desirable workplace.

With over 120 years of empowering employees to build a better future, Cox is at the forefront of exciting innovations across various sectors, including transportation, communications, cleantech, and healthcare.

Explore the benefits of working at Cox, including health care insurance, retirement planning, and paid time off.

Cox is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

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