Technical Service Delivery Expert

3 weeks ago


Urbandale, Iowa, United States Pomeroy Technologies Full time
Technical Service Delivery Expert

We are seeking a Technical Service Delivery Expert to join our team at Pomeroy Technologies. This role involves delivering high-quality technical services to clients, resolving technology-related problems, and ensuring service tickets are completed within the Service Level Agreement.

Key Responsibilities:

  • Deliver technical services to clients, including troubleshooting and repair of failed IT hardware.
  • Manage client relationships and resolve technology-related problems.
  • Evaluate and implement solutions to improve service delivery and quality.
  • Develop and maintain effective communication channels with clients and internal stakeholders.
  • Analyze performance metrics, including SLA achievement, inventory accuracy, and compliance training.

Requirements:

  • Strong technical knowledge of IT hardware and software, with experience in troubleshooting and repair.
  • Excellent written and verbal communication skills, with ability to present information to various audiences.
  • Able to analyze complex data and make informed decisions.
  • Proven track record of building strong relationships with clients and internal stakeholders.
  • Ability to adapt to changing priorities and deadlines.

Physical Demands:

The ideal candidate will be able to sit, talk, and hear for extended periods, operate standard office equipment, and lift 50 pounds. Regular walking, standing, and movement between work sites are also required.

Estimated Salary:$75,000 - $95,000 per annum, depending on location and experience.



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