Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at GreenState Credit Union. As a key member of our organization, you will be responsible for providing exceptional service to our members and staff, ensuring that every interaction is positive and memorable.
Key Responsibilities:- Member Service: Provide quality, responsive, and professional member service to all members and staff, handling daily transactions and inquiries with accuracy and attention to detail.
- Product Knowledge: Offer information and answers regarding transactions and all Credit Union products and services, educating members and staff on the features and benefits of our offerings.
- Cash Handling: Perform cash handling duties, including deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, and more, maintaining accurate records and balancing accounts.
- Problem-Solving: Assist with member account discrepancies, statement problems, complaints, and escalations, exercising sound judgment and resolving issues efficiently.
- Interpersonal Skills: Demonstrate a positive member service focus, approaching individuals with a smile and eye contact, using their name or acknowledging them, and thanking them for their business.
- Communication Skills: Possess good telephone manners and techniques, effectively communicating with members and staff.
- Technical Skills: Proficient in related computer applications, spreadsheets, word processing, and database applications.
- Education: High school diploma or equivalent required; cash handling, sales, and customer service experience desired.
- Bondability: Must be bondable.
This position is Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon. Pay range for this hourly position is $17.39 - $23.40/hr with a monthly incentive opportunity and a progressive benefits package.
Benefits:- Competitive Salary: $17.39 - $23.40/hr
- Monthly Incentive Opportunity: Earn extra income based on performance
- Progressive Benefits Package: Comprehensive health insurance, retirement plan, and more
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