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Chief Operations Strategist

2 months ago

Austin, Texas, United States HHS Full time
Are you driven by a commitment to operational excellence in the healthcare sector?
As the Chief Operations Strategist, you will be instrumental in transforming our healthcare facilities.

Your mission:

To inspire, guide, and empower on-site management teams to achieve the highest standards in healthcare food service and support operations.

You will establish clear performance benchmarks, ensure adherence to compliance across various accounts, advocate for innovative programs and initiatives, and cultivate a culture of inclusivity and success.

Your role will involve overseeing budget management, conducting data analysis, and implementing policies while nurturing positive relationships between HHS and our partner facility administration.

Join us in this exciting endeavor to redefine healthcare dining, one exceptional meal at a time.

Your culinary insight and leadership capabilities will be pivotal in our dedication to patient satisfaction, safety, and beyond.


Compensation:
$140,000 - $150,000 annually

Key Responsibilities:
  • Oversee and enhance HHS operations across multiple regional locations.
  • Motivate on-site management teams and drive success by fostering a positive culture and implementing HHS programs while ensuring adherence to policies and best practices.
  • Safeguard and uphold HHS standards for quality across all facilities in the region.
  • Direct and manage budgetary performance to control costs and optimize profits.
  • Coach and mentor managers and team members to foster success and develop a pipeline of future leaders.
  • Encourage and inspire on-site teams to reach high levels of achievement and create an inclusive work environment.
  • Champion new programs and initiatives to promote adoption at the account level.
  • Conduct inspections and assessments, setting achievable goals based on current outcomes.
  • Support recruitment, training, and retention efforts for on-site management teams.
  • Monitor the implementation and effectiveness of policies and programs that enhance patient satisfaction, safety, and more.
  • Manage multiple budgets while promoting fiscal responsibility and maximizing profits.
  • Foster positive relationships between HHS and partner facility administration.
  • Analyze data and make necessary adjustments to meet facility, budget, and compliance objectives.
  • Provide hands-on support as needed to ensure positive outcomes.

Essential Skills:
  • Interpersonal Skills: Ability to engage with individuals at all organizational levels.
  • Communication: Proficient in written, verbal, and non-verbal communication.
  • Customer Service: Service-oriented mindset focused on exceeding expectations.
  • Professionalism: Maintain a positive and professional demeanor.
  • Decision Making: Capable of making sound decisions swiftly.
  • Proactivity: Self-motivated with the ability to prioritize effectively.
  • Team Player: Willingness to support others to achieve common goals.
  • Business Ethics: Demonstrate integrity, respect, and discretion in all business interactions.
  • Organization: Attention to detail and ability to manage tasks in a dynamic environment.

Qualifications:
  • 5+ years of experience managing operations across multiple locations.
  • Proficient in computer applications including word processing, spreadsheets, email, and ordering platforms.
  • Willingness to travel at least 75% of the time.
  • Openness to relocation for promotional opportunities.

Preferred Qualifications:
  • Experience in a hospital setting.
  • Proficiency in languages other than English, particularly Spanish.
  • Familiarity with OSHA, The Joint Commission, and other regulatory standards.

What We Offer:
  • Paid time off (vacation and sick leave).
  • Medical, dental, and vision insurance.
  • Employee assistance program (EAP).
  • 401(k) with employer matching.
  • Employee resource groups (ERGs).
  • Career development and ongoing training opportunities.

Important Information:

To comply with CMS mandates, all HHS employees working in healthcare must be fully vaccinated against COVID-19 or have an approved exemption (medical or religious) upon start of employment.

HHS is an Equal Employment Opportunity Employer committed to fostering workplace diversity and inclusion.


About HHS:

HHS is a private, family-owned enterprise dedicated to supporting its team members and delivering honest, quality-driven customer service. Founded in 1975, HHS provides services including housekeeping, food, and facility management to a diverse range of clients across multiple industries. We are experiencing rapid growth and are seeking motivated leaders to join us in our next phase of development.

Our Diversity, Equity, and Inclusion (DEI) Team is committed to creating a work environment where individuals from all backgrounds are heard, respected, and encouraged to thrive.