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Hospitality Concierge
2 months ago
Position Overview:
We are seeking a dedicated Concierge to enhance our guests' experience. If you have a passion for service and enjoy making others smile, this role is perfect for you. As a key member of our team, you will provide valuable recommendations for dining and entertainment, ensuring that our guests have a memorable stay.
Key Responsibilities:
- Respond to guest inquiries and requests for special arrangements or services, including transportation and reservations.
- Cater to unique guest needs and follow up to ensure their satisfaction.
- Provide detailed information about the property and surrounding amenities, including events and activities.
- Handle all guest communications, including calls, messages, and requests, with professionalism.
- Collaborate with other departments to resolve guest issues effectively.
- Maintain accurate records in shift logs and daily memos.
- Monitor the club lounge for guest comfort and safety.
- Report any incidents or unsafe conditions to management and complete necessary safety training.
Qualifications:
- Uphold company policies and maintain a professional appearance.
- Ensure confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests, anticipating their service needs and showing genuine appreciation.
Why Join Us?
At Concord Hospitality, we value our associates and offer competitive wages along with a comprehensive benefits package for full-time employees, including medical, dental, and vision plans, life insurance, disability options, tuition assistance, and a 401K plan. We are committed to fostering a positive work environment and investing in your professional development.
Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to create a workplace where you feel valued and engaged, and we regularly organize activities to connect with our associates.
If you take pride in your work and are eager to contribute to a team that exceeds guest expectations, we encourage you to consider this opportunity.
