Senior Customer Support Specialist

2 weeks ago


Chantilly, Virginia, United States The Bowen Group Full time
Job Summary

We are seeking a talented individual to fill the role of Senior Call Center Agent at The Bowen Group. This position involves handling high-level customer inquiries, resolving escalated issues, and providing guidance to call center agents.

The successful candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  1. Handle inbound calls on the supervisor queue, including callers designated to the Veterans First Queue (VFQ).
  2. Escalate complex or sensitive customer situations and provide resolution.
  3. Participate in User Acceptance Testing (UAT) for software updates.
  4. Maintain up-to-date knowledge of company policies, procedures, and products.
Requirements:
  • Minimum 1 year VEOCC experience demonstrating knowledge and expertise in complying with VEOCC policies.
  • High school diploma or equivalent.
  • Demonstrated expertise in customer service, de-escalation skills, and written communication.
What We Offer:
  • A competitive salary range of $65,000 - $85,000 per year, depending on experience.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Ongoing training and development opportunities.


  • Chantilly, Virginia, United States SF Staffing Solutions Full time

    Job Title: Customer Support SpecialistThe SF Staffing Solutions company is seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for handling all customer contact received by telephone, in writing, and in person. This includes troubleshooting inquiries, following up with customers on issues...


  • Chantilly, Virginia, United States American Systems Full time

    About the RoleWe are seeking an experienced Senior IT Infrastructure Specialist to join our team in Chantilly, VA. This is a unique opportunity to leverage your expertise in designing and implementing integrated, scalable on-premise platforms in support of our government customer.As a Senior IT Infrastructure Specialist, you will work within a...


  • Chantilly, Virginia, United States A&M Technologies, Inc. Full time

    Job OverviewA&M Technologies, Inc is seeking a highly skilled Senior IT Infrastructure Specialist to support the Intelligence Community in providing technical expertise for system test and integration lab, and customer production environment.


  • Chantilly, Virginia, United States Dansources Technical Services Full time

    Job OverviewWe are seeking a highly skilled Senior Network Infrastructure Specialist to join our team at Dansources Technical Services. In this role, you will be responsible for designing and implementing Campus Area Network/Local Area Network (CAN/LAN) solutions that meet the needs of our government customer's global enterprise networks.Estimated Salary:...


  • Chantilly, Virginia, United States Tenica and Associates Full time

    We are looking for an Executive Support Specialist to join our team at Tenica and Associates. This role is perfect for a skilled professional who can provide high-level support to our clients.The estimated salary for this position is $70,000 - $90,000 per year, based on industry standards.Job Overview:As an Executive Support Specialist, you will be...


  • Chantilly, Virginia, United States KBR Full time

    Job Title: Senior SIGINT Enterprise Systems SpecialistAbout KBR:KBR is a leading provider of technology, engineering, and professional services. We are passionate about delivering innovative solutions that meet the needs of our customers.Job Summary:We are seeking a Senior SIGINT Enterprise Systems Specialist to support our customer in Chantilly, VA. The...


  • Chantilly, Virginia, United States Top Secret Clearance Jobs Full time

    Top Secret Clearance Jobs is seeking a Senior DevOps Specialist to fill a critical position on the LANDMARK AOS program. As a key member of our team, you'll operate within an environment encompassing evolving capabilities, Agile engineering, and strategic policy matters for the larger Intelligence Community (IC).Key ResponsibilitiesThe Senior DevOps...


  • Chantilly, Virginia, United States Dansources Technical Services Full time

    Job OverviewDansources Technical Services is seeking a highly skilled Senior Network Infrastructure Specialist to support the Intelligence community by providing technical expertise for the customer's enterprise network infrastructure.


  • Chantilly, Virginia, United States AnaVation LLC Full time

    Are you looking for a challenging and rewarding career opportunity in IT? Look no further than AnaVation LLC, a US-owned company headquartered in Chantilly, Virginia. We are seeking a highly skilled Senior IT Administrator to join our team and help us deliver innovative solutions and an engaging culture to our customers.The ideal candidate will have a...


  • Chantilly, Virginia, United States Orbis Operations Full time

    About the RoleOrbis Operations is currently seeking a Senior Infrastructure Specialist to join their team. This position requires a highly skilled professional to design, implement, and manage complex systems.The ideal candidate will work closely with team members and customers to deliver high-quality results.


  • Chantilly, Virginia, United States General Dynamics Information Technology Full time

    Unlock Your Potential as a Senior Optical Systems Integration SpecialistAre you ready to take your career to the next level? We are seeking a highly skilled Senior Optical Systems Integration Specialist to join our team at General Dynamics Information Technology (GDIT).About GDITWe are a global technology and professional services company that delivers...


  • Chantilly, Virginia, United States MedQuest Full time

    About the RoleMedQuest is seeking a highly skilled and experienced Senior Ultrasound Imaging Specialist to join our team in Chantilly, Virginia.Job Description:As a Senior Ultrasound Imaging Specialist, you will be responsible for providing exceptional patient care while producing high-quality ultrasound images and patterns used for diagnosis and treatment....


  • Chantilly, Virginia, United States Talent Gravity Full time

    Job Role: Senior Cloud Automation SpecialistTalent Gravity is seeking a highly skilled Senior Cloud Automation Specialist to join our team and contribute to the development and support of IC enterprise products in an Agile SAFe environment. This role will work to develop and support mission-critical software and systems utilizing cloud capabilities and Agile...


  • Chantilly, Virginia, United States Specialist Office Full time

    Job OverviewWe are seeking a Medical Office Coordinator to join our team at Specialist Office in Chantilly-Fairfax Virginia. This is an exciting opportunity for a highly organized and detail-oriented individual to provide exceptional patient care and support.


  • Chantilly, Virginia, United States Athenix Solutions Group, LLC Full time

    Job Description:We are seeking a highly experienced Senior Database Specialist to join our team in Chantilly, VA. As a Senior Database Specialist, you will be responsible for providing expert-level support for database development, implementation, and maintenance. You will work closely with cross-functional teams to ensure that all database systems are...


  • Chantilly, Virginia, United States KDA CONSULTING INC Full time

    We are seeking a highly skilled Senior Voice Communications Specialist to join our team at KDA Consulting Inc. in Chantilly, VA.As a Senior Voice Communications Specialist, you will be responsible for supporting and maintaining existing Lucent Class 5 Electronic Switching System (5ESS) Computerized Telephony System (CTS) installations. You will also modify,...

  • Senior LAN Specialist

    2 weeks ago


    Chantilly, Virginia, United States Leidos Full time

    Job Summary: Leidos is seeking a seasoned Senior LAN Specialist to join our team. In this role, you will be responsible for designing, implementing, and maintaining our global enterprise networks, with a strong focus on Campus Area Network (CAN) and Local Area Network (LAN) services. You will work closely with our team to provide innovative solutions for...


  • Chantilly, Virginia, United States MEI Rigging & Crating Full time

    Job OverviewWe are seeking a highly skilled Senior Environmental Health and Safety Specialist to join our team at MEI Rigging & Crating. This is a fantastic opportunity to work with a professional machinery moving company that prioritizes safety, quality, and customer satisfaction.About the RoleThe successful candidate will be responsible for proactively...


  • Chantilly, Virginia, United States Avenue Technologies Defunct Full time

    Avenue Technologies Defunct**Job Title:** Senior Information Assurance Specialist**Estimated Salary:** $110,000 - $170,000 per year**Overview:** Avenue Technologies Defunct is a leading provider of innovative technology solutions. As a Senior Information Assurance Specialist, you will play a critical role in ensuring the security and integrity of our...


  • Chantilly, Virginia, United States Strategic Alliance Consulting Inc Full time

    **Job Title:** Senior Systems Integration Specialist**Estimated Salary:** $120,000 - $180,000 per yearWe are seeking a highly skilled Mid-level Systems Engineer to join our team at Strategic Alliance Consulting Inc. as a Senior Systems Integration Specialist. The ideal candidate will have a strong background in system engineering, requirements engineering,...