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Pet Grooming Salon Supervisor
2 months ago
Position Overview
The Pet Grooming Salon Supervisor is tasked with steering the daily functions of the grooming salon, meeting established objectives, and propelling business growth. This role encompasses managing salon operations, mentoring and training personnel, and delivering outstanding service to pet owners and their pets.
Key Responsibilities
As a Salon Supervisor, it is crucial to be available, adaptable, and customer-focused, fulfilling the following responsibilities:
- Ensure consistent and reliable attendance.
- Work scheduled hours, including flexibility for varied shifts, weekends, and overtime as needed.
- Support sales initiatives by:
- Expressing gratitude to customers
- Engaging with customers and their pets
- Recommending products or services
- Creating memorable experiences
- Perform a range of duties daily, including:
- Overseeing daily salon operations, including scheduling and safety protocols
- Assisting in the recruitment and onboarding of new groomers and technicians, ensuring all training is completed timely
- Collaborating with management to communicate salon updates and manage business strategies
- Fostering salon growth through customer outreach, appointment scheduling, and community engagement
- Leading team members through professional development and performance evaluations
- Providing grooming services with expertise in canine grooming techniques
- Ensuring safe handling of pets
- Maintaining professionalism
- Managing grooming equipment and its upkeep
- Monitoring the health and safety of animals
- Inspecting pets for health issues and communicating findings to owners
- Adhering to safety and sanitation standards
- Maintaining grooming tools and equipment to prevent injury and disease transmission
- Keeping accurate records of pet services and vaccinations
- Utilizing computer systems as necessary
- Assisting with store recovery when required
- Ensuring the safety and care of live animals
- Completing all necessary documentation related to job duties
- Enforcing salon policies and procedures
- Performing additional tasks as assigned
Qualifications
Experience: A minimum of 2 years in the grooming field, demonstrating knowledge and skills under a professional groomer’s guidance. Supervisory experience is preferred. Comfort with both dogs and cats is essential, along with a compassionate approach to animal care. Personal grooming tools are required.
Education: A high school diploma or equivalent is mandatory. A combination of education and experience will be considered. All associates must possess the ability to read, write, and perform basic arithmetic accurately.
Preferred Skills
- Proficient in using grooming tools and equipment
- Effective communication with team members and customers
- Compassionate treatment of animals
- Attention to detail
- Ability to complete documentation accurately
- Problem-solving abilities
- Basic computer literacy
- Strong interpersonal skills for conflict resolution
Work Environment
- Generally favorable working conditions, primarily indoors with moderate noise levels.
- Work surfaces are typically hard (concrete, asphalt), with adequate lighting and temperature control.
- Exposure to wet conditions during pet bathing.
- Handling sharp grooming tools and exposure to various pets and their waste.
- Work shifts vary but typically last a minimum of 4 hours, with potential for longer shifts.
- Commitment to a safe and productive environment for team members and customers.
Physical Requirements
- This is a physically active position.
- Ability to move quickly and safely throughout the salon and outdoor areas.
- Proficiency in operating all relevant equipment safely and accurately.
- Capability to lift and transfer animals and equipment weighing up to 50 pounds.
- Ability to stand for extended periods while grooming.
- Frequent movement around the salon for grooming and cleaning tasks.
- Proficient use of grooming instruments.
- Ability to occasionally lift or reach overhead.
- Frequent bending, kneeling, and squatting for grooming and cleaning tasks.
- Ability to operate store equipment such as computers and cash registers.
- Ability to read, write, and count accurately for documentation.
- Strong communication skills for effective interaction with team members and customers.
- Successful completion of all required training.
Disclaimer
This job description provides an overview of the responsibilities for this position and is not intended to be an exhaustive list of duties. Associates may be assigned additional tasks by their supervisor.
Team Member Information
Current team members should apply or refer a friend through the internal portal.
Company Values
Our mission and values are foundational to our culture and guide every decision we make.
Empowerment
We support our team members in achieving a balanced life through our comprehensive benefits.
Career Growth
We prioritize our team members and offer clear paths for career advancement.