Grooming Salon Leader

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.

This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
• Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding all new Groomers and Groom Technicians.
• Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan.
• Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more.
• Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics.
• Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.
• Safe Pet Handling, Demonstrating Professionalism, Equipment Handling and Maintenance, Ensures the safety and well-being of animals.
• Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
• Practice Safety and Sanitization protocols.
• Maintains records of all pet clients to include services provided and vaccination records.
• Operate computer as needed.
• Recovery of store, if needed.
• Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
• Complete all documentation associated with any of the above job duties.
• Enforce and follow all salon policies and procedures.

• Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer.
• Supervisory experience preferred. Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals.
• Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered.

Working environment is favorable, generally working inside with moderate noise.

Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

Exposure to wet conditions, particularly when bathing dogs.

Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.

Exposure to cats and dogs of all sizes, breeds, and temperaments.

Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.

Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

This position is non-sedentary.

It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.

Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.

Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.

Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.

Ability to utilize grooming instruments including shears and dryers.

Ability to occasionally lift or reach merchandise overhead.

Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.

Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

Ability to read, write, and count accurately to complete all documentation.

Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

Ability to successfully complete all required training.