Field Service Technician

2 weeks ago


Long Island City, United States Trojan Technologies Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at Trojan Technologies. As a key member of our North America Field Service Team, you will be responsible for conducting service, repair, and start-up of our advanced water treatment systems at customer sites.

Key Responsibilities
  • Conduct on-site service, repair, and start-up of water treatment systems
  • Perform electrical and mechanical testing, diagnose system failures, and assist customers in maintaining their UV systems
  • Develop a technical working knowledge of all Trojan product lines and serve as a technical resource for supporting customers
  • Travel at least 90% of the time within or outside your hiring region
  • Solve problems, evaluate systems and processes to isolate root causes, and implement corrective actions as required
Requirements
  • 3 to 5 years of Field Service Experience
  • Ability to read and interpret drawings (mechanical, electrical, hydraulic)
  • Familiarity with electrical, electronic, hydraulic, and mechanical principles
  • Experience working with cross-functional teams such as Engineering, sales, and operations to help resolve site-specific difficulties
  • Bring unique solutions as needed to meet customer requirements and drive product improvements
Preferred Qualifications
  • Strong problem-solving and communication skills, with a logical thought process a must
  • Working with PLCs, Specifically Allen Bradley, WAGO, and Siemens
  • Familiarity with water treatment processes is considered an asset
  • Experience in dealing with technical issues in a customer service setting is considered an asset
  • Strong organization and project management skills, ability to effectively manage multiple priorities and complex tasks
About Trojan Technologies

Trojan Technologies is a leading provider of water treatment solutions. We are committed to safeguarding the world's most vital resources and believe that success for all comes from the contributions of every single one of us. We foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts.

What We Offer
  • Fully remote position
  • Company car (maintenance/fuel paid for)
  • Cell phone, corporate credit card, laptop, and all PPE equipment/tools provided
  • Benefits starting your first day (medical/dental/vision)
  • Pension Plan (with company matching), Group RSP, Wellbeing Program
  • Annual performance bonus
  • Ownership and independence with a seriously supportive team and manager
  • Comprehensive training that includes on-the-job mentorship through more senior coworkers
  • A lot of growth and development opportunities available


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