Field Service Technician

6 days ago

Eot Island, United States Intertape Polymer Group (IPG) Full time
Job Summary

Intertape Polymer Group (IPG) is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing installation, troubleshooting, and repair services for our automated packaging equipment.

Key Responsibilities
  • Travel to customer sites to perform installation, commissioning, and repair of packaging equipment.
  • Provide technical support to customers and colleagues via phone or on-site.
  • Review and resolve machine problems at customer sites or via phone with limited supervision.
  • Assume responsibility for evaluating, diagnosing, and resolving customer problems in a timely and effective manner.
  • Read and interpret electrical schematic drawings and interconnection diagrams to implement repairs and adjustments.
  • Troubleshoot and test suspect components to determine potential causes of malfunction or failure.
  • Provide on-site and off-site training to customers and colleagues to improve and enhance the performance of our equipment.
  • Document service and installation actions by completing forms, reports, and updating records.
  • Read and interpret blueprints, tolerances, and other relevant information to create drawings and document changes to electrical prints.
Requirements
  • At least 5 years of experience in customer service/field service work environment.
  • 5-10 years of related experience or equivalent required (Bachelor's degree in Mechanical Engineering).
  • Must be able to provide own tools.
  • Expert in diagnosing, troubleshooting, and repairing electrical and mechanical machine issues.
  • Minimum Associates Degree in Electronic Technology, Industrial Controls, or Electrical Engineering, or similar technical education through the military.
  • Must have a valid Driver's License and be able to travel to field sites as necessary.
  • Ability to read electrical schematics and troubleshoot electrical wiring.
  • Mechanical proficiencies and strong organizational and teamwork skills.
  • Must be able to lift and carry 50 lbs. for an extended duration.
  • Must be able to clearly speak, read, write, and understand English.
  • Must be able to talk and hear well enough to communicate with co-workers, supervisors, and others within the company 100% of the time.
Physical Demands
  • Must have a full range of motion and be able to kneel and bend and twist for extended periods as the task may require.
  • This position requires continual use of your hands, considerable use of your arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
  • This position requires long periods of standing.
  • The use of safety equipment, such as safety glasses, gloves, helmets, and hearing protection, is utilized daily.
  • This position requires lifting and maneuvering 50lbs. Without physical restrictions and up to 70lbs. with the assistance of lifting equipment or other team members.

IPG is a dynamic multinational organization that prides itself on its corporate culture of a family atmosphere that meets high achieving company performance. We are known for our competitive salaries and benefits packages and our emphasis on putting people first. Founded in 1982, and now grown to over $1.5B in sales worldwide, IPG focuses on growth through organic and strategic means. Our diversified product lines support our mission to be the world leader in packaging and protective solutions. Come join the IPG family today

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