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Post-Sales Support Manager

2 months ago

Louisville, Kentucky, United States Control Touch Systems, LLC Full time
Job Overview

Join our dynamic team at ControlTouch Systems, where we are seeking a skilled After Sales Manager to oversee our service operations. In this pivotal role, you will lead a dedicated team, engage with clients, and drive profitability through service agreements, spare parts sales, and minor projects. Our focus is on delivering outstanding customer experiences and fostering long-lasting partnerships with our clientele.

POSITION SUMMARY:

  • Lead the service operations team and manage customer service engagements, sales initiatives, and service contract oversight.
  • Prioritize exceptional service delivery, identify sales prospects, and enhance profitability.
  • Establish and nurture robust relationships with clients and suppliers to encourage repeat business.
  • Accountable for generating revenue through service agreements, spare parts, and minor project initiatives.

KEY RESPONSIBILITIES:

  • Execute sales strategies to secure annual service agreements and facilitate renewals.
  • Supervise a team of service technicians, assist clients, diagnose issues, and ensure optimal system performance.
  • Provide cost estimates for services beyond the scope of service agreements.
  • Collaborate with project teams to supply necessary spare parts.
  • Develop and maintain strong, positive relationships with clients and suppliers.

WORKING CONDITIONS:

  • Combination of office and field environments.
  • Travel may be necessary based on client requirements.

PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting in an office setting.
  • Extended periods of standing and walking at job sites.
  • Ability to lift items weighing up to 10 pounds.

ESSENTIAL SKILLS AND QUALIFICATIONS:

  • Exhibit strong organizational and multitasking capabilities.
  • Proficient problem-solver with excellent analytical skills.
  • Exceptional verbal and written communication abilities.
  • Familiarity with PLC programming and troubleshooting in Material Handling Systems.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum of 3 years of pertinent experience, including team leadership.
  • Proficiency in Excel and AutoCAD Electrical is preferred.
  • Must be legally authorized to work in the United States.