Luxury Sales Manager

6 days ago


Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time

Job Title: Luxury Sales Manager

Job Summary:

We are seeking a highly skilled Luxury Sales Manager to join our team at Churchill Downs Racetrack LLC. The successful candidate will be responsible for developing and executing a sales and service strategy to grow and contribute to the overall ticket revenue of Kentucky Derby weekend and the annual Churchill Downs race meets.

Key Responsibilities:

  • Support the Senior Director of Luxury Sales & Service in the development and execution of a sales and service strategy.
  • Actively sell and promote the Kentucky Derby and Churchill Downs live race meets to new luxury dining and private suite licensees.
  • Oversee managers renewing licenses and ticket agreements to existing members.
  • Manage and coach a service team utilizing best practice hospitality customs and providing world-class customer experience for luxury and suite ticketholders and their guests.
  • Collaborate with key service providers and across departments to optimize the strategies and tactics for customer-facing performance tasks.

Requirements:

  • Bachelor's degree from a four-year college or university.
  • 5-7 years of professional experience in hospitality or a related field.
  • Experience in sales and account management working towards up-sell and cross-sell opportunities and owning renewals processes.
  • Experience managing and owning post-sales implementation in coordination with service teams.
  • Experience managing and evolving a team.

Working Conditions:

Weekend and evening work required during live racing meets. Working conditions are normal for an office environment. Must be able to maneuver around the racetrack and withstand hot/cold conditions.



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